Account Manager - Strategic

Company Overview

TraceLink Inc. is the largest end-to-end intelligent supply chain platform for life sciences and healthcare, enabling end-to-end orchestration by connecting more than 291,000 healthcare and life sciences entities through its B2N Integrate-Once™ network. Leading businesses trust TraceLink to deliver complete global connectivity, visibility, and traceability of healthcare products, ensuring that every patient gets the medicines they need when needed, safely and securely.

Position Overview

As Strategic Account Manager you will be responsible for TraceLink's largest strategic customers. You will be responsible for the growth strategy of your region. By building trusted relationships with C-suite and aligning your account’s vision and priorities to TraceLink’s products, you will achieve your own renewal and upsell goals. You will collaborate with Marketing and Business Development to coordinate your strategy, and you will work collaboratively with a solutions consultant to present and demonstrate TraceLink’s solutions and to propose the differentiated value of partnering with TraceLink.

Responsibilities

• Define sales strategies working collaboratively with sales team and management 

• Ensure high Customer retention and plan for our customer growth

• Renew existing customer relationships

• Support and handle customer requests to increase retention rate

• Build and execute a sales plan to achieve revenue targets on a quarterly basis

• Execute customer centric meetings, presentations and product demonstrations both virtually and in person with key decision-makers and influencers

• Develop high impact proposals which articulate TraceLink’s differentiated solution, market leadership, and unique value as a partner

• Create a Demand Generation activities plan leveraging also SDR and Marketing team. You will have direct responsibility in executing and engaging in DEM GEN activities with your account base.

• Manage and document sales pipeline including forecasts, prospect details, current opportunities and future planned activities

• Work collaboratively with other team members to share information, expertise and market feedback

Skills and Qualifications

• 12+ years sales experience with a software, SaaS or PaaS solution.

• 5+ years managing enterprise or strategic customer

• Bachelor’s degree or compensatory experience.

• Proven track record of increasing revenue.

• Ability to present complex topics to C-Suite and Supply Chain/Procurement/Finance/Compliance/IT leaders.

• High-level communication in executive summaries/RFPs/internal projects/customer meetings/etc.

• Strong analytical skills and ability to unstick customer and internal issues.

• Ability to work autonomously and handle multiple priorities

• Driven and adaptable. As an evolving company you will need to handle new internal and customer situations.

• Competence with Salesforce, Sales Navigator, MEDDIC

• High proactivity, independence and drive in coordinating your job and achieving your results

• Outstanding verbal, written, organizational, and interpersonal skills.

• Ability to perform in a fast-paced, challenging and dynamic startup environment.

• Willingness to travel as necessary for the role.