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The Account Manager will ensure customer satisfaction, manage strategic partnerships, drive onboarding, and collaborate with internal teams to support key accounts in digital advertising.
Company at a Glance
OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.
At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.
The OpenX Strategic Partnerships team manages all strategic relationships across the OpenX Ad Exchange. The Account Manager will be responsible for ensuring our customer’s success and satisfaction with our products and contributing to their long-term loyalty. Reporting to the Account Director Strategic Partnerships, the Account Manager will work closely with the Strategic Partnerships team to ensure that OpenX is delivering overall superior service to our strategic partners.
OpenX is looking for a highly motivated, result-focused individual interested in developing and supporting strategic partners in North America, EMEA and APAC regions. This includes working with the Strategic Partnerships team in their day-to-day responsibilities in both pre- & post-sales client relations and monitoring key accounts / business metrics. The Sr Account Manager will also interface directly with internal OpenX teams (Finance, Support, Marketplace Quality, Buyer Development, Supply) to resolve partner requests.
Responsibilities
- Work closely with a team of Account Directors/Managers to grow relationships with strategic partners who leverage OpenX products
- Lead the on-boarding process for new partners; have strong knowledge of OpenX offerings and process to help expedite the onboarding process
- Support the growth of established partners around all key areas (reporting, deal creation, troubleshooting, discrepancy, support) and lead cross-functional efforts to identify and solve any issues
- Build on demand or quarterly and annual business reviews including data pulls, analysis, and building PowerPoint decks
- Work with internal teams to maintain and update relevant documentation on OpenX offering for our strategic partners
- Identify issues and maintain/update partner training materials
- Perform project-based work as needed
Required Skills & Qualifications
- 3-5 years of relevant experience in digital advertising operations, publisher monetization and yield management, and digital advertising technology sales or services.
- Strong relationship management skills and operational experience in leading multiple cross-functional teams to achieve a business objective.
- Strong operational knowledge of online advertising industry, advertiser campaign objectives, and RTB / programmatic ecosystems.
- Ability to manage multiple projects, tasks, and responsibilities concurrently; ability to consistently set and meet deadlines.
- Self-starter with attention to detail who thrives on innovation and driving ideas forward – Effective problem solver.
- Results / Performance driven and able to identify and execute on new business opportunities or new process efficiencies.
- Excellent communication and presentation skills – Ability to discuss complex technology in a simple way.
- Ability to interact effectively with all levels within partner’s businesses as well as within OpenX.
- Strong analytical thinker with good business acumen.
- High proficiency in Powerpoint and Excel.
- Excellent communication and presentation skills – Ability to discuss complex technology in a simple way.
Desired Skills & Qualifications
- Clear understanding of OpenX’s business and position in the market
- Experience within ad tech, programmatic or closely related digital media industry
- Familiarity with Google Suite and CRM or incident tracking and management systems such as Salesforce.com, Jira, etc.
- Customer-first mindset, willingness to go above and beyond to service end clients
Pursuant to any state, local ordinance, or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
OpenX is committed to fair and equitable compensation practices. For all applicants, the base salary range is noted above, per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
A summary of our benefits, which include medical, dental, vision, 401k, equity and more, can be viewed here: https://www.openx.com/company/careers/ A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
OpenX VALUES
Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.
WE ARE ONE
We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture
WE ARE CUSTOMER CENTRIC
We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.
OPENX IS OURS
We are all owners of OpenX
We all have a voice to improve OpenX
We stake our personal and professional reputations on the excellence of our work
We are not interested in just "doing our jobs"; we take ownership to drive results
WE ARE AN OPEN BOOK
We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally.
WE EVOLVE FAST
We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.
OpenX TRAITS
Our three traits capture what makes a great team member at OpenX.
HUMBLE
Ideal team players are humble and demonstrate integrity. They put the team's success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning.
DRIVEN
Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement.
SMART
Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment.
OpenX is committed to equal employment opportunities.
It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.
OpenX Applicant Privacy Policy
Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/.
Effective Date: November 21, 2024
Top Skills
Excel
Google Suite
JIRA
PowerPoint
Salesforce
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