The Residential Account Manager manages customer portfolios, achieves sales goals, builds relationships, and collaborates with teams to enhance customer satisfaction and service.
Expand your career possibilities.
Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply!
Find Your Home to More Possibilities.
Your Impact
The Residential Account Manager is responsible for developing, managing and growing a portfolio of customers within a designated territory. Account Managers are responsible for achieving sales goals while anticipating trends in customer growth and delivering best-in-class customer service. This role is integral in the oversight, buildout, execution and on-going maintenance of strategic sales plans necessary to grow portfolios year over year. In addition, Account Managers collaborate with cross-functional team members to deliver profitable results and customer satisfaction.
What You Will Do
Minimum Qualifications
Preferred Skills/Education
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply!
Find Your Home to More Possibilities.
Your Impact
The Residential Account Manager is responsible for developing, managing and growing a portfolio of customers within a designated territory. Account Managers are responsible for achieving sales goals while anticipating trends in customer growth and delivering best-in-class customer service. This role is integral in the oversight, buildout, execution and on-going maintenance of strategic sales plans necessary to grow portfolios year over year. In addition, Account Managers collaborate with cross-functional team members to deliver profitable results and customer satisfaction.
What You Will Do
- Build and develop relationships with local owners, managers, operators and service providers within the industry.
- Generate new business with various end users including on site staff as well as key decision makers at management companies, ownership groups and service providers within the industry.
- Plan, schedule, and lead daily meetings with customers in assigned portfolio.
- Maintain accurate and up to date customer activities and opportunities utilizing customer relationship tools provided by the company.
- Utilize the full company value propositions including selling tools, programs and fulfillment capabilities to bring the most effective solutions to their existing and prospective customers.
- Participate in all company directed training sessions, sales/business meetings as well as company sponsored trade shows, conferences and conventions.
- Utilize company tools to analyze data, recognize trends and build overall sales strategy to deliver company desired results.
- Recognizes and understand competitive landscape within assigned market(s) and shares information with leadership and all applicable channels within the organization.
- Intentional focus on company's core behaviors to deliver best in class customer service with the utmost integrity.
- Applies a consultative selling strategy to understand the needs of the customer and applies a proactive selling approach when scheduling on-going follow-ups with assigned customers.
- Individual Contributor
Minimum Qualifications
- High School or GED
- 1-2 years experience in MRO sales or B2B sales
Preferred Skills/Education
- Bachelor's Degree or equivalent experience.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
