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Manage a portfolio of SMB customers, drive payments adoption, execute upsell/cross-sell opportunities, and collaborate with internal teams to enhance customer experience.
Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers connect and simplify their operations, keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.
Cin7 is expanding very quickly with a mission to empower product sellers to thrive by making selling as easy as buying. We are committed to this mission to become the leading Inventory Management Software brand in the world.
Serving over 8,000 customers globally, processing more than 125 million orders per year, and supporting over $35B of Gross Merchandise Value, Cin7 has been rated best overall in inventory management software in 2024 by Forbes Advisor.
How you'll make an impact:
We are seeking dynamic SaaS account management talent, energized to help our customers’ businesses thrive through Cin7’s connected inventory and payments platforms. This role is ideal for a customer-focused, commercially minded go-getter who enjoys working at scale with a broad book of customers, driving value through payments adoption, and partnering cross-functionally to deliver great outcomes.
This role will primarily support small to mid-sized customers, balancing commercial growth responsibilities with hands-on customer engagement and collaboration with Customer Success and Acquisitions teams.
A day in the life:
- Manage a portfolio of existing Cin7 customers, primarily in the SMB / growth segment, identifying and executing upsell and cross-sell opportunities with a strong focus on payments adoption and expansion
- Drive increased gross payment volume and overall customer lifetime value across your book, while also identifying opportunities to introduce additional Cin7 products where appropriate
- Partner with the Customer Success team to help support the CS queue for designated customer types, assisting with payment-related questions, optimization conversations, and commercial follow-ups
- Conduct scaled business reviews, health check-ins, and value conversations with customers, helping them optimize their use of Cin7 Payments and related functionality
- Support the Acquisition (Sales) team as needed on payment-specific prospect or customer calls, providing product and commercial expertise to help close new business
- Collaborate closely with internal teams including product, onboarding, support, engineering, and sales to ensure a seamless and consistent customer experience
- Provide feedback and insights to the product and payments teams based on customer usage patterns, objections, and feature requests
- Contribute to the development of best practices, playbooks, and processes for managing payments-focused accounts at scale
What you'll bring with you:
- Demonstrated success in account management, customer success, or sales within a B2B SaaS environment
- Experience managing a high-volume or SMB customer portfolio, balancing growth targets with customer satisfaction
- Proven ability to meet or exceed revenue, expansion, or retention goals
- Strong communication skills with the ability to explain payments concepts clearly to non-technical customers
- A consultative, customer-first mindset with solid commercial acumen
- Strong organizational and time-management skills; comfortable working across multiple priorities
- Ability to work independently while thriving in a collaborative, fast-paced team environment
In return, we offer:
- Competitive benefits, including medical, dental, and vision plans, and a 401K company match program.
- A flexible PTO policy, allowing you the time you need to recharge.
- A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
- A diverse team, where everyone helps each other, and inclusion is a core value
- Frequent company-sponsored events so you can get to know your co-workers.
Why CIN7?
CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company.
At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.
We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.
Top Skills
Inventory Management Software
Payments
SaaS
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