Account Manager, Law

This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local office may be required for in-person collaboration with your team, as well as for company events, team building activities, or strategic meetings.    
Being a Account Manager, Law at iManage Means… 

As an Account Manager on our Law team at iManage, you’ll build and strengthen long-term partnerships with leading law firms who rely on our platform to manage, protect, and unlock their knowledge every day. You’ll be both a trusted advisor and strategic consultant, helping firms evolve their technology strategies while ensuring they continue to realize measurable value from their investment in iManage. 

This role is rooted in relationships. You’ll develop a deep understanding of each firm’s priorities, culture, and client-service goals, ensuring that our solutions are aligned with their evolving business and IT needs. Working cross-functionally with teams across Customer Success, Product, and Marketing, you’ll deliver a world-class customer experience while identifying opportunities for growth, expansion, and innovation. 

iM Responsible For… 

• Managing and growing a portfolio of law firm accounts, building trusted partnerships with firm leaders, IT decision-makers, and knowledge management professionals. 
• Developing and executing tailored account strategies that drive renewals, expansion, and long-term client success. 
• Leading renewal and commercial discussions that balance client value and organizational growth objectives. 
• Partnering with Customer Success Managers and Professional Services to ensure seamless adoption, retention, and continuous client engagement. 
• Acting as a strategic advisor, understanding the unique operational and cultural dynamics of law firms to provide thoughtful recommendations and measurable outcomes. 
• Serving as the client advocate within iManage, influencing product enhancements and innovation based on real-world feedback. 
• Collaborating with Marketing to share client success stories, thought leadership opportunities, and firm use cases that highlight industry impact. 
• Maintaining accurate account plans, forecasts, and pipelines within CRM tools to ensure visibility and alignment across teams. 
• Staying informed on legal industry trends, competitive technology, and evolving market needs to guide clients with insight and confidence. 

iM Qualified Because I Have… 

• 5+ years of experience in account management or strategic customer partnerships within B2B SaaS or professional services environments. 
• Experience working with or selling to law firms, legal operations teams, or professional services organizations. 
• A proven ability to grow existing accounts through proactive engagement, consultative value delivery, and strategic relationship management. 
• Excellent communication and presentation skills, with experience engaging stakeholders across IT, operations, and leadership levels. 
• Strong commercial acumen and the ability to balance client advocacy with business objectives. 
• Proficiency in CRM systems such as Salesforce for forecasting and pipeline management. 
• A collaborative and solutions-oriented mindset with strong attention to detail and follow-through. 
• A Bachelor’s degree or equivalent combination of education and experience. 

Bonus Points If I Have... 

• Experience in legal technology, document management, or professional services software. 
• Familiarity with complex selling or account growth methodologies such as MEDDICC, SPIN, or Challenger. 
• Experience working with channel partners, implementation teams, or resellers to enhance customer outcomes. 
• A passion for supporting the legal industry’s transformation and helping firms modernize the way they work. 
   

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! 

iM Getting To… 

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!  
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.  
• Own my career path with our internal development framework. Ask us more about this!  
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.  
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.  
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.  
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.  

iManage Is Supporting Me By... 

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it. 
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data. 
• Rewarding me with an annual performance-based bonus. 
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.  
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.  
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset. 
• Having multiple company wellness days each year to prioritize mental health and well-being.  
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.  

The overall US annual base salary range for this position is $100,000 - $140,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process. 

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review. 

About iManage… 

At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.  

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.  

So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.  

Whoever you are, whatever you do, however you work. Make it mean something at iManage. 

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Learn more at: www.imanage.com  

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