Manage a portfolio of customer accounts to drive satisfaction, retention, and growth. Support onboarding, adoption, renewals, and identify upsell/cross-sell opportunities while collaborating with Sales, Customer Success, Product, and internal teams. Maintain account documentation, conduct customer meetings, and use feedback and data to improve account health.
As an Account Manager I, you will build and maintain strong customer relationships while driving customer satisfaction, retention, and growth. Working closely with Sales, Customer Success, Product, and other cross-functional teams, you will manage a portfolio of accounts, support customer success, identify expansion opportunities, and deliver an exceptional customer experience.
Major Responsibilities
- Build and maintain strong relationships with an assigned portfolio of customer accounts
- Partner with customers to understand their goals and deliver solutions that drive success
- Manage account renewals and identify cross-sell and upsell opportunities
- Support customer onboarding, adoption, and overall account health
- Collaborate with Sales, Customer Success, and internal teams to resolve customer needs
- Conduct customer meetings and presentations that communicate value and insights
- Maintain accurate account documentation and manage multiple priorities in a fast-paced environment
- Use customer feedback and data to strengthen relationships and drive business outcomes
Education & Experience
- 2+ years of experience in Account Management, Customer Success, Sales, or a related customer-facing role required
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience preferred
- Experience managing customer relationships, renewals, and growth opportunities
- Strong communication, presentation, and relationship management skills
- Analytical, organized, and customer-focused with the ability to manage multiple priorities
- Proficiency with Microsoft Excel, PowerPoint, CRM platforms, and other business productivity tools
Lightcast is a global leader in labor market insights, with headquarters in Moscow, ID (US) and offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Lightcast Boston, Massachusetts, USA Office
66 Long Wharf (Floor 2), Boston, Massachusetts, 02110-3902, United States, Boston, United States, 02110
Similar Jobs
Big Data • Information Technology • Software • Analytics • Energy
Handle incoming owner relations inquiries about revenue, land, division orders, JIB, A/R, and A&P. Log and follow up cases in a tracking system, build trusting client relationships, manage difficult situations calmly, provide accurate timely responses, and participate in cross-training.
Top Skills:
MS Office
Big Data • Information Technology • Software • Analytics • Energy
Serve as a strategic advisor driving adoption and value of Enverus Power & Renewables products. Lead onboarding, training, client engagements, and account strategy; present analytics, gather product feedback, support renewals, and expand user adoption while collaborating with sales and product teams.
Top Skills:
APIsMosaicPanoramaPrismPythonSalesforce
Healthtech • Telehealth
Handle inbound patient calls to answer questions about prescriptions, refills, appointments, and account status. Document interactions, follow up via secure portal when needed, escalate clinical issues per protocol, and maintain HIPAA and patient safety standards. Part-time, phone-first role with potential conversion to permanent.
Top Skills:
Headset With MicrophoneReliable Internet (25 Mbps)Secure Patient Portal
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
