PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
Location Preferences: Remote — Mountain West Territory (Seattle, Portland, or Denver preferred)
About the Job Opportunity
We’re expanding our team with an experienced Account Manager, Enterprise Solutions who will lead strategic account management and growth activities across our enterprise healthcare customers. In this role, you will manage a defined portfolio of accounts in the Mountain West territory (CO, WA, NE), deepen relationships with key stakeholders, and expand adoption of PartsSource’s solutions. You will serve as a trusted advisor—leveraging data, insights, and product expertise to drive customer value, retention, and revenue growth. This is a high-impact role that contributes directly to our mission of keeping healthcare Always On®.
What You’ll Do
Strategic Account & Territory Management
- Manage a portfolio of enterprise healthcare accounts in California, ensuring full program effectiveness and growth.
- Analyze customer insights, account history, and macro trends to build territory plans and generate a strong pipeline for 12–24 months.
- Identify strategic expansion opportunities through upsell and cross-sell initiatives.
- Monitor territory, market trends, and competitors to uncover differentiation and growth opportunities.
Relationship Building & Stakeholder Management
- Build trusted, long-term relationships with executive and operational stakeholders.
- Conduct ongoing engagement to gather feedback, solve challenges early, and ensure customer coverage.
- Act as the primary point of contact, coordinating communication across internal teams to ensure a seamless customer experience.
Product Knowledge & Solution Selling
- Maintain deep expertise in PartsSource’s product portfolio, including features, workflows, and value drivers.
- Position PartsSource solutions effectively, tailoring value propositions to customer needs.
- Stay current on industry trends, regulatory impacts, and competitor offerings to strengthen customer strategy and alignment.
Program Execution, Risk Management & Reporting
- Lead execution of customer programs, ensuring deliverables are met within scope and timelines.
- Proactively identify risks and develop mitigation plans to maintain account momentum.
- Use data and reporting tools (Gainsight, Matik, CRM systems) to provide insights, inform decision-making, and support forecast accuracy.
Internal Collaboration & Sales Tools Utilization
- Partner with Operations, Product, Customer Success, BDEs, SSEs, and other internal teams to optimize customer outcomes.
- Leverage CRM and sales tools to track interactions, manage pipeline, and document account strategies.
- Ensure accurate forecasting, reporting, and documentation to support enterprise planning.
What You’ll Bring
- Bachelor’s degree in Business, Healthcare Administration, Engineering, or a related field (required).
- 5+ years of experience in healthcare, with knowledge of clinical engineering and hospital supply chain operations (required).
- Proven success in enterprise account management, sales, or a customer-facing strategic role.
- Strong relationship-building, communication, and negotiation skills.
- Demonstrated ability to drive account growth, manage risk, and deliver customer value.
- Proficiency with CRM tools; experience with Salesforce.com and Mindtickle preferred.
Who We Want to Meet
- Act Like an Owner: You demonstrate Accountability & Execution, consistently following through on commitments and driving outcomes for your accounts.
- Serve with Purpose: You apply Customer Centric thinking to deeply understand customer challenges and tailor solutions that deliver measurable value.
- Adapt to Thrive: You show strong Managing Ambiguity skills, staying focused and effective as customer needs evolve.
- Collaborate to Win: You model Influence & Communication, collaborating across teams and engaging stakeholders with clarity and confidence.
- Challenge the Status Quo: You bring Continuous Improvement thinking to identify opportunities that enhance customer outcomes and strengthen account performance.
Benefits & Perks
- Competitive compensation package with salary, incentive plan, and company equity.
- Comprehensive benefits including 401(k) match, health coverage, financial wellness programs, and more.
- Career development through training, coaching, and exposure to enterprise growth initiatives.
- Hybrid culture that balances flexibility and connection through thoughtfully designed workspaces.
- Purpose-driven teams committed to solving meaningful challenges for healthcare.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.
In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.
Read more about us here:
· PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
· PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025
· PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025
· PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025
· WSJ: Bain Capital Private Equity Scoops Up PartsSource
PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and provide an accessible hiring process for everyone.
Legal authorization to work in the U.S. is required.
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