Account Manager, Benefit Solutions

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About the Role:

The Account Manager, Benefit Solutions is responsible for the day-to-day management and success of employer and business partnerships. Acting as the primary point of contact, this individual will ensure client satisfaction through proactive communication, problem-solving, and effective coordination across internal teams. The Account Manager will “quarterback” the needs of each customer — overseeing all account activity, ensuring timely delivery of services, and maintaining alignment between client expectations and organizational objectives.
The ideal candidate will bring strong experience in benefits administration and a solid understanding of pharmacy benefits, including claims processing and plan operations. This role requires exceptional relationship management skills, attention to detail, and a passion for delivering outstanding client experiences.

Responsibilities:

• Serve as the primary day-to-day contact for employer partners, consultants, and internal stakeholders.

• Build strong, trusted relationships with clients through consistent communication and proactive issue management.

• Understand client goals, challenges, and benefit strategies to ensure alignment with organizational solutions.

• Oversee all aspects of account activity, including implementations, renewals, and ongoing service requests.

• Coordinate cross-functional efforts across operations, clinical, IT, analytics and implementation teams to deliver timely and accurate outcomes.

• Manage client deliverables such as performance reports, renewal materials, and plan updates.

• Monitor account performance metrics, track key deliverables, and identify opportunities for process improvement.

• Support data and reporting needs, ensuring timely and accurate delivery to clients and partners.

• Anticipate client needs and provide recommendations to improve the member experience and optimize outcomes.

• Apply knowledge of pharmacy benefit management (PBM), and claims processes to guide client discussions.

• Collaborate with internal teams to resolve issues impacting the client’s members.

• Stay informed on industry trends in benefits and pharmacy

• Partner with the sales and leadership teams to support client renewals, expansions, and strategic planning efforts.

• Identify opportunities to deepen relationships and deliver additional value to employer partners.

Skills and Qualifications:

• Bachelor’s degree in business, healthcare administration, or a related field preferred.

• 5+ years of experience in account management or client service within benefits administration, PBM, or healthcare industries.

• Strong familiarity with pharmacy benefits, claims processing, and employee benefit programs.

• Proven success managing multiple client relationships in a fast-paced environment.

• Excellent communication and interpersonal skills.

• Strong organizational and project management capabilities.

• Analytical mindset with the ability to interpret data and performance results.

• Proficiency with CRM, reporting, and client service tools.

• Highly responsive and client-centered.

• Skilled at balancing strategic thinking with day-to-day execution.

• Collaborative and team-oriented, with strong internal coordination skills.

• Proactive problem solver who thrives in dynamic environments.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices:

New York Office:

Santa Monica Office:

Other Office Locations:

GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at [email protected].

We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or [email protected] addresses.

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.