Account Management Operations Associate

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
Shape the future of Sportsbook Operations as part of a fast-moving team supporting one of the most recognized sports brands in the US. As a Sportsbook Operations Associate, you'll drive day-to-day execution by ensuring site content, promotions, and betting experiences run seamlessly across platforms and states. You'll collaborate with Customer Experience, Trading, and Marketing teams to solve complex challenges and maintain high standards of accuracy and responsiveness.
What you'll do as an Operations Associate

• Support and collaborate with other parts of the business, such as Operations, Trading, Customer Experience, and Marketing teams, to help proactively diagnose and solve questions from our customers
• Ensure that site content, promotions, betting events, and betting odds are presented and merchandised as expected.
• Support in the delivery of state and region-specific promotional campaigns.
• Become an expert in using our internal marketing and bonus tools; always looking to optimize processes and tools to enable flawless execution across multiple apps and states.
• Partner with analytics on performance recaps of promotions/activity within relevant states and sporting codes.
• Run processes to support quality assurance, problem escalation, and competitor tracking.

What you'll bring

• At least 1 year of experience in online gaming or a relevant online B2C environment with a strong focus on customer needs and experience.
• Detail-oriented and analytical attitude, with the flexibility to adapt to shifting priorities and drive results in a fast-paced environment.
• Experience with digital marketing operation tools and a demonstrated ability to rapidly learn and master new tools.
• An understanding of the Sportsbook and iGaming industry would be considered an advantage.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 52,000.00 USD - 65,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.