Account Management Implementation Specialist

Boostlingo is a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break down communication barriers.   

Boostlingo’s technology innovation empowers our customers and the people they serve to communicate without barriers and increases language access for all. We offer products and tools for interpreter management, video remote Interpretation (VRI) and over the phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation.   

Headquartered in Austin, TX, our global, hybrid teams are distributed across offices in San Francisco, Austin, Copenhagen, Manila, and Ireland. 

At Boostlingo, we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day:  
 
·      Positive Vibes: Bring positive energy and have a “solutions-oriented” mindset  
·      No Hide, Go Seek: Be accessible to colleagues, seek out what you need, ask others for help.  
·      Be Bold, Stay Humble: Appreciate that every voice matters (and we want to hear yours) while remaining humble in the understanding that no one person is more important than the broader team.  
·      Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued.  
  
Boostlingo is extremely honored to have been recognized as one of Inc. Magazine's Best Workplaces for the last three consecutive years (2022-2025). This esteemed recognition reflects the dedication that our incredible team has towards embodying our Core Values every day and we couldn’t be prouder of this team! 

We are looking for an Account Manager Implementation Specialist who will serve as a dedicated expert in customer onboarding, product implementation, and data transitions. This individual contributor role is ideal for a customer success or Account Management professional who thrives on solving complex technical challenges and ensuring seamless customer onboarding experiences. You will work closely across Départements to execute critical implementation projects, guide customers through product deployments, and ensure successful adoption from day one.  

As an Implementation Specialist, you'll be the go-to expert for our most complex onboarding scenarios, working hands-on with customers to transition their data, configure systems, and troubleshoot technical challenges. This role offers the opportunity to develop deep technical expertise while maintaining the customer-centric focus that drives successful outcomes.

• Execute customer implementation projects from planning through go-live, ensuring data integrity and minimal business disruption 
• Lead onboarding implementations for mid to high-complexity customer deployments 
• Troubleshoot and resolve technical issues during the onboarding and implementation process 
• Collaborate with various teams to understand data structures, integration requirements, and transition needs 

• Excellent problem-solving abilities and troubleshooting skills for technical challenges 
• Outstanding communication skills with ability to explain technical concepts to non-technical stakeholders 
• Customer-first mindset with proven ability to manage customer expectations during complex projects 
• Experience with project management tools (Jira, Asana, Monday.com) and documentation platforms 
• Analytical skills to assess data quality, identify potential issues, and recommend solutions

• 3-5 years of experience in customer onboarding, technical implementation, or data transitions within a SaaS or technology environment 
• Hands-on experience with data transitions, including ETL processes, data mapping, and validation 
• Understands in person scheduling systems for interpreters or people management  
• Technical aptitude with ability to understand database structures, APIs, and system integrations 
• Strong project management skills with experience managing multiple customer implementations simultaneously 

• Background in technical customer support or implementation  
• Familiarity with change management principles for organizational transitions 
• Experience working in fast-paced SaaS environments 
• Project management certification or training (PMP, Agile, etc.) 
• Familiar with the Language Industry or Health Care 

• Values and mission-based ethos that drives our product development strategy 
• Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)  
• Hybrid/Remote working arrangements 
• Competitive compensation and robust benefits offerings, including 401(k) plan with match! 
• Flexible PTO 

We are an equal opportunity employer and value diversity here at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

This role is remote however, we can only hire in the following states at this time:  

Arizona, California, Colorado, Florida, Georgia, Illinois, Maine, New York, Oregon, Pennsylvania, Tennessee and Texas. 

No Agencies Please, C2C candidates will not be utilized at this time.  

NO Relocation or Sponsorship are being offered for this position.