Account Executive - Mid-Market

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 70,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Frasers Group, Sunweb, Addison Lee,  DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Customer Service Suite (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system)

Job Description

Freshworks is looking for a Mid-Market Account Executive to join our growing sales organization. As an Account Executive in our Mid-Market segment, you'll play an essential role in expanding our footprint and driving business growth through our Employee Experience (EX) solutions. Your focus will be on delivering tailored solutions, nurturing relationships with buying teams, and managing moderate-length sales cycles with empathy and strategic insight.

Key Responsibilities: 

• Consultative Sales Education: Develop and implement sales strategies that are personalized for mid-market customers, delivering impactful solutions in ITSM, employee onboarding, and engagement. 
• Pipeline Development: Identify, qualify, and connect with prospects, ensuring a steady flow of opportunities through thoughtful discovery and virtual sales efforts.
• Stakeholder Engagement: Collaborate with buying teams, building trust, influencing decision-making, and fostering long-term relationships.
• Deal Management: Manage moderate-sized deals, focusing on building consensus, negotiating terms, and closing agreements with care and consideration
• Collaboration: Work closely with cross-functional teams like Marketing, Solutions Engineers, and Customer Success to create a seamless and positive customer experience from start to finish.

Qualifications

• At least 3 years of experience in SaaS or mid-market sales, with a proven ability to achieve results while maintaining a supportive, customer-centric approach 
• Strong skills in discovery, negotiation, and virtual selling, with an emphasis on building trust and delivering value
• Knowledge of SaaS products, specifically in Employee Experience (EX) platforms, including tools for onboarding and engagement
• A consultative, adaptable, and strategic approach to customer engagements that puts the needs and goals of clients first
• A customer-first mentality, with the ability to thrive in a dynamic, high-growth environment while balancing a focus on both people and performance

Additional Information

This role is based in the Boston Metro Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. 

Compensation Package

$92,700 - $133,000 Base Salary. This role is also eligible for variable compensation. 

Please note this is a hybrid role that requires an in-office presence 3x/ week (Tues-Thur). 

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.