Account Coordinator- REMOTE

The Account Coordinator is responsible for converting client project specifications into research results. This is accomplished through consultation on fielding methodology, management of client expectations and project results throughout data collection.

RESPONSIBILITIES

• Manage and own outcomes of market research projects from commissioning to invoice. Exceed client expectations of project delivery.

• Collaborate with and support Sales and Customer Services in driving revenue growth through client relationship development that lead to referrals and repeat business

• Provide guidance and troubleshoot project challenges during fielding

• Communicate project updates and status in a responsive and consultative manner throughout the project field

• Coordinate internal resources for project support

• Administer internal customer relationship information at the project level through efficient project documentation.

• Share knowledge across internal functional teams

SKILLS AND ATTRIBUTES

• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.

• Knowledge of SPSS or ConfirmIt a plus.

EDUCATION AND EXPERIENCE

• 2+ years of experience or related work experience

• Account or client services experience is beneficial

• Experience in market research strongly desired

• Experience in a customer service environment desired

At Dynata, we are committed to creating an inclusive and accessible environment where every employee and customer feels valued, respected, and supported. We strive to build a workforce that reflects the diversity of the communities we serve. Dynata welcomes and encourages applications from individuals with disabilities and is dedicated to fostering a work culture that supports everyone. Accommodations are available upon request for all aspects of the selection process.

Dynata is an Equal Opportunity Employer. We consider all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability, genetic information, veteran status, or any other legally protected status under applicable laws.

The base salary range for this position in is $45K-$55K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A discretionary incentive program may be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time employment status.