Account Coordinator, NYC (Remote Role - New York)

OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come.

As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.

The Regional Account Coordinator plays a key support role in driving brand awareness, market share, and sales performance for Olaplex across a focused group of retail locations within a designated region. Reporting to the Regional Account Executive, the RAC partners closely with store teams to execute in-store strategies, deliver impactful education, and support events that enhance the Olaplex brand experience. This field-based role is ideal for someone passionate about beauty, education, and relationship building, with strong attention to detail and a desire to grow in field sales.

Key Responsibilities:

• Support Business Execution: Assist in executing localized business plans to support regional sales goals and initiatives 
• Store-Level Engagement: Manage and build relationships with a select group of retail doors to deliver high-touch brand support and drive performance 
• Education & Training: Deliver in-store education to beauty advisors and stylists, ensuring strong product knowledge and brand advocacy. Leverage a "train-the-trainer" approach to empower store staff.
• Event Support & Activation: Coordinate and participate in in-store events, product launches, and seasonal activations in partnership with store leadership and the Regional Account Executive 
• Merchandising Excellence: Ensure that Olaplex merchandising standards are maintained across assigned stores, including inventory checks and fixture cleanliness 
• Side-by-Side Selling: Conduct in-store selling support alongside teams to help meet sales targets and improve customer experience 
• Reporting & Feedback: Track and report on store-level performance, field activity, and customer insights. Communicate key findings and opportunities to the Regional Account Executive

Relationship Building:

• Cultivate relationships with store leadership, beauty advisors, and salon professionals to increase brand loyalty and engagement 
• Act as a key point of contact for Olaplex within your assigned stores 
• Collaborate with regional retail partners (e.g., Sephora, ULTA) to align training, event execution, and business needs 
• Cultivate and maintain exceptional relationships within the retail environment to build brand presence and advocacy

Travel & In-Store Requirements:

• In-field support: Job requires 5 days a week in-store support with two full office days per month
• Travel: Must be able to travel by car or public transportation; mileage and travel expenses reimbursed per company policy 
• Weekend availability: Weekends are required (including occasional Sundays and evenings to support key events and selling days) One weekend off per month
• Physical requirements: Standing or walking for up to 6+ hours per day; ability to lift and transport up to 25-30 pounds 
• 1-2 years of experience in retail sales, beauty education, or account coordination (prestige beauty/haircare a plus) 
• Strong presentation and interpersonal skills with a passion for delivering education and training 
• Highly organized, detail-oriented, and able to manage multiple store relationships independently 
• Comfort with basic reporting tools, Microsoft Office, and virtual training platforms 
• Must thrive in a fast-paced, customer-focused, retail environment 
• Valid driver's license (if applicable) and ability to travel as required 

We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.

The annual base pay for this position is $67,000 - $77,000 with eligibility for an annual bonus. The actual base pay will vary based on factors such as qualifications, years of relevant experience, skill level, functional expertise, certificates or other professional licenses held and geographic location.

• Competitive compensation 
• Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
• Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options 
• Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
• Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
• Professional Development Reimbursement Program: Career development is as important to us as we know it is to you! 
• Our culture has an “attitude of gratitude” and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX 
• Products: Twenty (20) free products per year, plus a friends and family discount 

Our mission is to create a culture that celebrates our bonds by embracing, elevating, and empowering individuals from all backgrounds.

OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.