Account Coordinator - CVS Media Exchange (CMX)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Our Customer Success and Growth Organization is at the heart of our member, patient, and customer experiences as we have a unique focus on defining meaningful moments for those we serve. Our north star is creating heartfelt, personalized moments by listening to feedback to remove existing obstacles and simplify enterprise experiences. You are joining a team that cares for the well-being of our colleagues by working together in a supportive, collaborative and agile environment.

CVS Media Exchange is hiring an Account Coordinator who will report to the Sr Manager, Account Management.

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.

You will deliver the highest level of client service for our suppliers while working towards renewal and driving incremental revenue. You will partner with Account Managers and Partner Managers within your assigned category vertical owning post sale activities for newly activated client partnerships, Self-service and PMP accounts. You should demonstrate a curious, data driven and solutions-oriented approach to your business. This role is customer-oriented, requires excellent communication skills, numerical analysis, strong organization, project management and ability to multi-task.

The candidate must be commutable to one of our corporate offices and be willing to work a hybrid schedule. Hybrid model with 3 onsite days/week at one of these locations:

• Chicago, IL
• Blue Bell, PA
• Boston, MA
• Wellesley, MA
• New York Soho area, NY
• Woonsocket, RI

Responsibilities:

Collaborate with internal partner teams to build successful digital media campaigns aligned to client KPIs for new business and assigned clients. This includes activities such as:

• Build out media campaign proposals in partnership with the sales and media teams
  • Act as daily point of contact for client post sale questions and updates
  • Review and execute IOs and SKU mapping for campaign greenlight
  • QA billing terms and facilitating IO signatures
  • Coordinate launch assets and creative files with internal partners
  • Facilitate the end-to-end creative process between the advertiser and CMX’s creative team

• Own end to end launch to billing cycle or all self-service and PMP accounts aligned with designated pod.
• Own MWA campaign set up and coordination with internal partners. Prepare rev reporting for marketing and Biz Ops.
• Partner closely with the cross functional teams on campaign activation, trafficking, and optimizations.
• Communicate key campaign performance metrics, insights, optimization recommendations and upsell opportunities to clients or for assigned accounts
• Support monthly campaign billing, ensuring accuracy and delivery.
• Coordinate with internal teams to develop end of campaign reporting and presentations for clients
• Establishing reporting dashboard for all client campaigns and QA’ing reporting metrics after launch

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.