Account Associate, Crozier

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Crozier Fine Arts is seeking a proactive and detail-oriented Account Associate to join our Operations team in Lanham, MD. In this role, you will be responsible for servicing transactional or dormant regional storage accounts, acting as the primary point of contact for clients, and collaborating with Business Development Executives (BDEs) to deliver high-quality, client-oriented solutions.

What You’ll Do (Responsibilities)

In this role, you will:

• Client Relationship Management: Act as the main point of contact for regional facilities and BDEs; field inquiries from dormant or transactional accounts, resolve disputes, and support recontracting efforts to ensure peak client satisfaction.

• Operational Support & Administration: Manage front desk operations, including visitor security protocols and badges. Maintain and update the AIMS database and ensure all project estimates and invoices are accurate and delivered in chronological order.

• Solution Design & Collaboration: Utilize a consultative approach to define technical requirements and build project proposals. Communicate regularly with internal teams (Sales, Operations) and external partners to ensure project scopes meet client needs while maintaining profitability.

• Financial Oversight: Actively monitor Accounts Receivable (AR) statuses, work to resolve billing issues, and mitigate bad debt through diligent collection efforts and protective measures.

• Strategic Execution: Provide clear directives to operating departments and agents, ensuring that all collection care and storage services align with segment strategies and client specifications.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• 1–3 years of experience in Administrative, Sales, Account, or Project Management roles with a proven track record of high performance.

• Strong knowledge of sales processes, client lifecycle management, or inventory management. Familiarity with in-field art handling, rigging, or collections care is highly desirable.

• Proven ability in consultative selling, problem-solving, and managing complex workloads while effectively prioritizing deadlines.

• Excellent communication skills (verbal and written) and a collaborative mindset to work effectively across various organizational functions.

• A proactive, solutions-oriented approach with a sharp eye for detail and the ability to align daily tasks with broader business goals.

What We Offer (Benefits)

In this role, Crozier Fine Arts offers global connectivity to learn from teammates who share your passion for art.

• Compensation set at $75,300.00/an and is Bonus Eligible

• Shift: Monday through Friday, 9 AM to 5:30 PM

• Location: 4500 Hargrove Dr., Lanham, MD 20706 (***

  This is an onsite, in-person based role. Remote and Hybrid work will not be available.)

• Competitive compensation and benefits aligned with the experience.

• Flexible PTO, Sick Leave, Wellness Time off & 7 Paid Holidays + 3 Floating Holidays

• Comprehensive health, wellness, and retirement plans.

• Opportunities for continuous learning and professional growth.

ABOUT US

Crozier is part of Iron Mountain Incorporated (NYSE: IRM), the global leader in innovative storage and information management services, protecting billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. The infrastructure of Iron Mountain uniquely positions Crozier to handle diverse and non-traditional collections. Ultra High-resolution 3D scanning, digitization, and archival solutions are some of the specific services provided through Crozier’s affiliation with Iron Mountain. #Crozier #LI-DNI