Account Associate, Crozier

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Crozier Fine Arts is seeking a motivated and detail-oriented Account Associate to join our team in the Downtown LA Facility. In this role, you will be responsible for supporting dormant or transactional regional storage client accounts, managing facility-based administrative duties and partnering with Business Development Executives (BDE’s) to deliver exceptional client oriented solutions across our entire portfolio. 

What You’ll Do (Responsibilities)

In this role, you will:

• Act as the primary point of contact for regional facilities and BDEs. You will service clients directly, resolve account disputes, and support recontracting efforts to ensure high satisfaction and account growth.

• Manage front-desk operations, including welcoming visitors, maintaining security logs, and providing general office support to ensure a professional environment.

• Partner with Sales, Operations, and external agents to build proposals and design technical solutions. You will communicate project scope changes and ensure all estimates and invoices are clear, accurate, and aligned with client needs.

• Communicate regularly with the BDE’s and Regional Manager regarding any changes in project scope and develop solutions meeting customers needs, while maintaining profitability. 

• Manage AIMS database updates and provide concise directives to operating departments. You will also actively monitor Accounts Receivable (AR) statuses, working with the A2C team to resolve billing issues and mitigate bad debt.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• 3 years of experience in Administrative, Sales, Account, or Project Management roles.

• 1-2 years of experience with in-field art handling, collections care, and or fine art logistics  is preferred.

• Strong knowledge of client lifecycle management, sales processes, or inventory management. 

• Proven ability in consultative problem-solving and meeting deadlines while prioritizing a high-volume workload.

• Excellent Communication: Strong verbal and written skills with a knack for collaborating effectively across different organizational functions.

What We Offer (Benefits)

In this role, Crozier Fine Arts offers global connectivity to learn from teammates who share your passion for art.

• Pay: Starting at $75,300.00/an (**Negotiations Depending on Experience) and is Bonus Eligible

• Shift: Monday through Friday 9 AM to 5:30 PM

• Location: Downtown LA Facility - 2010 east 15th St., Los Angeles, CA 90021 (**This is an onsite, in-person based role. Remote and Hybrid work will not be available.)

• Competitive compensation and benefits aligned with the experience.

• Flexible PTO, Sick Leave and Wellness Time off & 7 Paid Holidays + 3 Floating Holidays

• Comprehensive health, wellness, and retirement plans.

• Opportunities for continuous learning and professional growth.

ABOUT US

Crozier is part of Iron Mountain Incorporated (NYSE: IRM), the global leader in innovative storage and information management services, protecting billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. The infrastructure of Iron Mountain uniquely positions Crozier to handle diverse and non-traditional collections. Ultra High-resolution 3D scanning, digitization, and archival solutions are some of the specific services provided through Crozier’s affiliation with Iron Mountain. #Crozier #LI-DNI