We Make Remote Work Remarkable • TopTalent from LatAm
Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.
We need an English-fluent Technical Support Engineer (L1/L2), based in Latin America, available to work remotely.
We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.
Are you the one we are looking for?
Responsibilities:
- 3+ years of experience as a Technical Support Engineer.
- Provide L1/L2 technical support during live events and tradeshows
- Analyze and troubleshoot lead insight data discrepancies using PostgreSQL
- Monitor product performance and respond to technical issues in real-time
- Implement urgent product fixes and quick patches across the stack (React/FastAPI/Database) when immediate resolution is required
- Collaborate with the development team to escalate and resolve complex issues
- Document support cases and maintain knowledge base articles
- Perform data analysis to identify trends and potential product improvements
- Support customers across US timezones during peak event periods
Requirements:
- Experience with React (frontend) and FastAPI (backend)-
- Experience with PostgreSQL (database) — including writing and optimizing queries for data analysis and troubleshooting
- Hands-on experience AWS services (Step Functions, Lambda)
- Proficient in Python
- Ability to implement quick fixes and minor product changes under pressure during live events
- Experience with L1/L2 technical support or customer-facing technical roles
- Strong problem-solving skills and ability to work under pressure during live events
- Excellent communication skills to explain technical issues to non-technical users
- Availability to work flexible hours during event periods (including evenings/weekends as needed)
It´s a Plus:
- Previous experience supporting SaaS products
- Familiarity with events/tradeshow industry
- Experience with data visualization tools
- Background in customer success or technical account management
Compensation:
- The Salary range offered for this position varies from (USD) $1,500 - $2,000 per month, depending on seniority and skillset.
- This position is for an independent contractor, through a payroll platform.
- The talent will work REMOTELY allocated at our client.
Here are the steps for this process:
Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.
Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.
Note for Candidates Approached Directly:
If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.
Thank you!
Top Skills
Similar Jobs
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
