Teams at Zip

Own and scale operational infrastructure for the Customer Support team: administer support tooling (Zendesk), build automations and routing, design dashboards and reports, perform capacity planning, and create workflows. Partner across Support, Customer Success, Engineering, and Technical Support to optimize processes and metrics using SQL, BI tools, and AI tooling.

Manage enablement programs for Go to Market teams, design learning experiences, analyze skills gaps, facilitate workshops, and measure program effectiveness.

Serve as Zip's Procure-to-Pay (P2P) subject-matter expert supporting sales cycles, solution design, product-roadmap alignment, enablement, marketing content, and customer escalations to drive enterprise wins and upsells.