Teams at Zenput

Lead and scale the Customer Success organization for a B2B SaaS company. Own retention, renewals, customer health, adoption, value realization, forecasting, and expansion opportunities. Build scalable lifecycle programs, segmentation, playbooks, operating processes, and KPI frameworks while recruiting and developing high-performing teams. Partner with Sales, Product, Support, Marketing, and Professional Services to improve customer outcomes and represent the customer across the company.

Leads one or more engineering teams, overseeing hiring, retention, development, performance, delivery, architecture, design reviews, technical debt, and platform stability. Partners with Product Management, applies Agile practices, removes blockers, and promotes pragmatic solutions, high code quality, test coverage, TDD, CI/CD, and automation. Serves as a player-coach who provides technical guidance, mentors engineers, and builds collaborative, diverse team cultures.

Drive awareness and generate qualified meetings for Crunchtime by prospecting restaurant chains via cold calling, email, LinkedIn/social selling, and events. Qualify inbound/outbound leads, use sales tools (Gong, Salesforce, ZoomInfo) and AI-assisted outreach, meet quotas, and collaborate with AEs and cross-functional teams to create opportunities.