Teams at Zenput

Supports account executives throughout the sales cycle by conducting discovery, preparing technical presentations and tailored product demonstrations, answering functional and technical questions, discussing integrations and enterprise architecture, responding to RFPs and security questionnaires, and collaborating with sales, product, engineering, marketing, professional services, and customer success. The role also supports webinars, conferences, and trade shows while developing expertise in Crunchtime’s restaurant operations platform.

Lead and scale the Customer Success organization for a B2B SaaS company. Own retention, renewals, customer health, adoption, value realization, forecasting, and expansion opportunities. Build scalable lifecycle programs, segmentation, playbooks, operating processes, and KPI frameworks while recruiting and developing high-performing teams. Partner with Sales, Product, Support, Marketing, and Professional Services to improve customer outcomes and represent the customer across the company.

Drive awareness and generate qualified meetings for Crunchtime by prospecting restaurant chains via cold calling, email, LinkedIn/social selling, and events. Qualify inbound/outbound leads, use sales tools (Gong, Salesforce, ZoomInfo) and AI-assisted outreach, meet quotas, and collaborate with AEs and cross-functional teams to create opportunities.