Teams at Zendesk

Build and scale GTM contact data lifecycle and automation: acquire, enrich, validate, deduplicate, and govern contact data; design pipelines and automations; enforce data quality standards and SLAs; partner with leadership to prototype AI-driven GTM use cases; maintain documentation, monitoring, and reporting to measure data health and automation impact for frontline sales execution.

Provide strategic legal counsel for global AI products, ensuring compliance with evolving AI safety and privacy laws, enabling sales and product teams, engaging regulators and industry groups, driving AI trust initiatives, applying legal technology to streamline reviews, and mentoring junior lawyers to support product growth while mitigating risk.

Lead technical presales engagements to assess customer challenges, architect AI-driven CX/ES solutions, design pilots and proofs of value, integrate systems via APIs and cloud platforms, measure AI performance and ROI, and collaborate cross-functionally to drive adoption and influence product roadmap.