Teams at Zafran Security

Manages strategic customer deployments, enterprise rollouts, and executive engagements while improving Customer Success processes and operations. Leads cross-functional initiatives, automates manual workflows, launches new programs, maintains playbooks, tracks project dependencies, measures outcomes, and communicates status to stakeholders. Partners with Customer Success, Sales, Product, Engineering, Support, Marketing, Finance, Solution Architects, and TAMs to improve customer delivery and organizational scalability.

Lead post-sale customer success for Zafran’s cybersecurity platform, including onboarding, platform adoption, recurring check-ins, quarterly reviews, workshops, troubleshooting, and cross-functional issue resolution. Build trusted customer relationships, identify risks, translate technical problems into actionable plans, advocate for customer needs, and support training, documentation, and customer advocacy.

Manage and grow cybersecurity channel partnerships across the Western United States. Responsibilities include developing joint business plans, driving partner-sourced revenue, managing pipelines and deal registrations, enabling resellers and MSPs through training and resources, executing channel programs and co-marketing campaigns, recruiting new partners, analyzing performance, and coordinating with sales, marketing, engineering, product, and customer success teams.