Teams at Wow Remote Teams

Remote receptionist responsible for managing incoming calls, qualifying prospects, completing intake forms, routing callers, scheduling appointments, and maintaining accurate call records. The role also provides administrative support, follows up on information requests, uses internal systems, and identifies process improvements. Strong communication, organization, attention to detail, multitasking, and professional phone skills are required. Prior receptionist, customer service, administrative, call center, or appointment-setting experience is beneficial.

Provide overnight Pacific Time customer support for a cloud-based AI agent platform. Responsibilities include learning the product, handling escalations, troubleshooting software issues, answering technical and non-technical questions, identifying recurring problems, documenting insights, and coordinating with daytime support teams. The role requires strong communication, customer service, independent problem-solving, technical curiosity, and reliable remote availability.

Supports front- and back-office healthcare operations through patient communication, insurance verification, claims follow-up, revenue cycle support, documentation, records management, and administrative coordination. The role requires empathetic communication, strong organization, attention to detail, proactive follow-through, and the ability to work independently in a remote environment while helping resolve patient and insurance-related needs.