Teams at WorkWave

Own the vision, roadmap, and delivery of customer-facing AI, predictive analytics, and SaaS data products. Partner with strategic clients, UX, data science, engineering, sales, and marketing to translate business needs into technical requirements, validate product hypotheses, and launch features that drive adoption, retention, and revenue expansion. Use SQL and data visualization tools to analyze data, communicate insights, and shape intuitive product experiences.

Manage strategic B2B SaaS customer portfolios by driving product adoption, value realization, retention, and expansion. Build success roadmaps, establish KPIs, monitor account health, mitigate renewal risks, lead executive business reviews, identify growth opportunities, and coordinate account strategies with Account and Renewal Managers. Use customer success platforms, risk protocols, and AI-enabled workflows to improve account outcomes.

Own the full SMB sales cycle for Pest and Lawn service businesses, from prospecting and inbound lead response through discovery, online demos, proof of concept, negotiation, forecasting, and closing. The role requires maintaining a predictable pipeline, meeting weekly KPIs and quota, using Salesforce, SalesLoft, and 6Sense, and building consultative relationships with small-business stakeholders.