Teams at WorkHero

Build and operate AI-powered automations for HVAC businesses. Map undocumented workflows, design improved AI-enabled processes, create specifications, configure workflows, monitor production runs, troubleshoot failures, add error handling and fallbacks, and identify reusable patterns across customer accounts. Lead discovery and implementation discussions with business owners and office managers while feeding field insights into the product roadmap.

Own end-to-end product work for AI agents that autonomously run back-office workflows for HVAC contractors. Define agent behavior, prompts, tools, and specs; run discovery with users; partner with engineering, service, and sales; build evals, instrumentation, and KPIs; and iterate to improve adoption, retention, and revenue.