Teams at WitnessAI

Own the enterprise sales cycle across a regional territory, from prospecting through negotiation and close. Develop account plans, build relationships with security, AI, and IT leaders, partner with marketing, SDRs, and sales engineering, deliver technical demonstrations, provide product feedback, represent the company at industry events, and meet revenue targets.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

Manage customer onboarding, integration, and technical support for a security platform. Act as technical advisor for network and AI security, provide training, create enablement resources, relay feedback to product/engineering, monitor account health, and resolve advanced firewall/proxy and authentication issues.