Jobs at WEX Inc.

Lead and mentor a global SRE team while overseeing incident response, system health, availability, performance, monitoring, logging, automation, and capacity management. Develop reliability tooling, improve observability, support on-call operations, and partner with engineering and product teams on reliability-focused initiatives. The role also involves project leadership, compliance adherence, and proactive reduction of operational toil through automation and engineering practices.

The role involves designing and developing high-performance web apps, improving user interfaces, maintaining component libraries, and ensuring code quality through comprehensive testing and collaboration with other teams.

Develop and maintain reliable platforms through automation, observability, incident response, performance optimization, and infrastructure improvements. The role collaborates with engineering teams, supports 24x7 reliability rotations, troubleshoots complex issues across code and infrastructure, and improves operational processes. Required experience includes SRE or equivalent work, software development, cloud platforms, monitoring, databases, and containerization. Preferred skills include Terraform, REST APIs, Grafana, Splunk, Agile, and GitOps.

Leads commercial legal support for Mobility and Payments across the Americas. Advises executives and cross-functional teams, manages legal professionals and outside counsel, and drafts and negotiates complex commercial agreements. Supports product development from inception through launch, maintains product terms, manages risks and disputes, and contributes to M&A, RFPs, marketing review, process improvements, templates, and negotiation playbooks.

Partners with Technology and Digital leadership on budgeting, forecasting, reporting, and investment decisions. Manages close activities, accruals, reconciliations, SOX controls, and financial data integrity. Consolidates technology spending data, improves capital planning, and automates financial processes. Provides actionable analysis of cost drivers and resource investments while communicating insights to senior stakeholders and collaborating across Finance, Technology, and Product teams.

Lead the global Risk Operations initiative portfolio across Collections, Billing, Treasury, and related financial operations. Identify strategic initiatives, align projects with risk and customer experience goals, coordinate resources and timelines, oversee technology roadmaps, manage risks, and provide executive reporting. Facilitate cross-functional collaboration among technical, legal, audit, risk, sales, and account management teams while ensuring compliance and operational control integrity.

Support Corporate Payments commercial and transactional work: draft/revise NDAs and revenue-generating contracts, manage contract lifecycle in Malbek, handle matter intake in Xakia, assist attorneys with transaction documents, coordinate approvals/execution, and collaborate with Finance, Compliance, and Risk.

Leads architecture and hands-on development of WEX’s semantic data platform and Data-as-a-Service capabilities. Builds reusable semantic business objects, metadata and ontology frameworks, knowledge graphs, APIs, governance, lineage, quality, and data contracts. Solves distributed-systems and scalability challenges while enabling AI and agentic applications to use trusted enterprise data. Partners across engineering, product, analytics, risk, finance, and business teams; influences technical standards, drives adoption, mentors engineers, and remains involved in implementation.

Leads and transforms a global Technical Account Management organization into a strategic partner for enterprise customers. Oversees tiered service delivery, executive governance, platform ROI and value engineering, renewals and expansion, operational health, SLAs, incident escalations, and alignment with Product and Engineering. Manages global onshore and offshore teams, standardizes playbooks and KPIs, develops TAM capabilities, and drives the transition from reactive support to strategic technical advisory and account growth.

Build and own Snowflake data models and dbt pipelines for a Customer Data Platform supporting marketing segmentation and customer journeys. Integrate complex source systems, manage data architecture and governance, conduct data discovery, and translate business rules into scalable solutions. Collaborate with engineering, analytics, product, and business stakeholders; lead technical workshops; mentor junior engineers; and implement automated data quality testing, CI/CD workflows, and AI-augmented engineering practices.

Lead a team of Technical Program Managers to align strategy with delivery, enforce Jira-driven data hygiene and automated governance, drive outcome-focused execution, mature AI/agentic workflows, manage stakeholders and dependencies, and recruit and develop technical program talent to deliver mobility product initiatives.

The Staff Software Development Engineer will design and develop web applications, lead automation testing strategies, and collaborate on user experiences, utilizing strong front-end skills and full-stack exposure.

Manage full-cycle recruiting for Sales, Marketing, and Operations roles, from intake through onboarding. Responsibilities include sourcing passive candidates, screening and interviewing applicants, advising hiring managers, negotiating offers, maintaining talent pipelines, tracking recruiting metrics, ensuring EEO and compliance adherence, and improving recruitment processes using Workday ATS and Phenom CRM.

Lead WEX’s global talent acquisition strategy across the Americas, EMEA, and APAC. Manage and develop a 40+ person recruiting organization, oversee executive sourcing and talent pipelines, improve recruitment processes using analytics and technology, strengthen employer branding, and manage recruiting budgets, vendors, executive search partnerships, and university programs. Partner with senior executives and HR leaders to scale hiring across technology, commercial, and operational functions.

Manages a multi-state partner sales territory by building relationships with benefits consultants, brokers, referral partners, and employers. Generates RFPs, manages sales processes, conducts finalist presentations, delivers product demonstrations and training, closes sales, drives revenue, and achieves annual quotas. The role requires regular overnight travel, CRM usage, event and travel coordination, strong communication, emotional intelligence, organization, and customer service skills.

Supports Sales Directors by responding to proposals, drafting tailored cover letters, managing Salesforce tasks and client contacts, coordinating travel and events, answering inquiries, and assisting with presentations and product training. The role involves consultant and client interactions, opportunity management, research, customer service, and sales team support. Travel is required 5–7 times annually.

Administer COBRA and Direct Bill plans, balances, employer accounts, and incoming files. Resolve internal questions, account discrepancies, and tier-three escalations using product and system knowledge. Communicate with departments, employers, consultants, brokers, and vendors through case management. Support peer training, process improvement, compliance with HIPAA policies, special projects, and quality and performance goals.

Manage approximately 100 middle-market corporate payment partners, serving as relationship owner and client advocate. Drive retention, profitable growth, contract renewals, pricing, quarterly business reviews, issue resolution, and cross-functional execution. Collaborate with leadership, operations, finance, legal, product, and technology teams to deliver roadmap initiatives, improve processes, resolve operational issues, and identify opportunities for additional services. Travel up to 30% and maintain frequent partner engagement.

Own territory growth and full-cycle B2B sales for complex HVAC, plumbing, and electrical contractor accounts. Develop strategic relationships, manage prospecting through close, maintain Salesforce pipeline data, and achieve sales targets. Partner with marketing and regional leadership to improve go-to-market strategies, sales processes, messaging, and playbooks. Mentor junior sellers and contribute to leadership development and future advancement opportunities.

Lead enterprise AI security architecture, strategy, governance, and secure-by-design implementation across cloud, hybrid infrastructure, software, and AI/ML environments. Design security patterns for LLM hosting, agentic systems, vector databases, and inference endpoints; translate regulatory requirements into technical standards; review complex architectures; implement AI security guardrails and policy enforcement; advise engineering and product teams; and mentor teams while influencing senior stakeholders.