Teams at WebPT

Manages relationships and communication for smaller revenue cycle management members, serving as the primary liaison between clients and RCM operations. Responsibilities include monitoring financial KPIs, resolving billing issues, managing churn risks, supporting onboarding and training, advising on reimbursement and payer trends, improving workflows, and collaborating with sales, product, IT, and operations teams.

Reviews, corrects, rebills, and follows up on medical claims to secure contractual reimbursement. Obtains claim statuses, researches denials, handles appeals and insurer correspondence, contacts patients and carriers, and maintains productivity, quality, SLA, and HIPAA compliance standards. Identifies process improvements while working independently or collaboratively in a remote accounts receivable environment.

Provide front-line customer support for WebPT software users through phone, email, and help desk cases. Resolve technical and non-technical issues, document interactions, manage Salesforce tickets, meet SLAs, escalate appropriately, and contribute to the knowledgebase. The role requires strong communication, organization, technical aptitude, multitasking, and compliance with HIPAA and confidentiality requirements.