Teams at Wealth

The Support Team Associate responds to client support issues via phone, email, and chat, diagnosing problems, creating documentation, improving AI support, and maintaining customer satisfaction.

Manage and grow relationships with SMB clients to drive adoption, engagement, expansion, and retention of the Wealth.com SaaS platform. Lead onboarding, perform business reviews, coordinate escalations, track account activity in CRM, and collaborate cross-functionally to meet renewal and expansion targets.

Manage high-volume inbound leads and outbound prospecting to generate qualified meetings and pipeline. Use CRM and prospecting tools, meet quotas, collaborate with Sales/Marketing/Product, track opportunities, and prioritize a client-first sales experience.