Jobs at Voya Financial

Drives discovery, strategy, and delivery of data products for Retail Wealth Management. Translates business needs into technical requirements, defines product vision and roadmaps, prioritizes backlogs, and partners with engineering, architecture, and business stakeholders. The role oversees data solution design, requirements, user stories, analytics, adoption, and value measurement while facilitating Agile planning. It also mentors junior product professionals and presents recommendations to senior leadership.

Provide onsite Level 1 and Level 2 technical support for Windows devices, Microsoft 365, mobile equipment, networks, credentials, and AV systems. Install, diagnose, repair, and upgrade hardware and software; manage tickets, SLAs, IT assets, office moves, and technology refreshes. Support incident, problem, change, and release management while delivering high-quality deskside service and collaborating with IT teams.

Serve as the primary contact for retail clients and retirement plan participants, handling inbound service calls, account servicing, funding paperwork, trading support, rollovers, and follow-up activities. Coordinate with internal teams, carriers, plan sponsors, agents, and brokers to resolve client needs. Maintain compliance, track open items, and study during work hours for SIE, Series 7, and Series 66 licenses, with potential progression into a licensed wealth consultant role.

Leads the enterprise technology roadmap for Voya’s AI-native wealth management platform, aligning business strategy, product management, customer experience, and engineering execution. Drives a unified digital experience across retirement, wealth management, employee benefits, and investment management. Oversees cross-functional prioritization, AI and cloud adoption, platform integration, stakeholder alignment, governance, and business outcomes including client engagement, retention, cross-sell growth, and digital adoption.

Own the 12–18 month technology roadmap for Voya’s advisor experience, including AI copilots, proposal generation, client context, and next-best-action tools. Lead discovery, product specifications, AI evaluation, prioritization, launches, adoption measurement, and compliance coordination. Partner closely with engineering, wealth management, advisors, legal, and supervision while managing and coaching a small product team. Ensure products improve advisor capacity, client outcomes, and regulated financial-services workflows.

Lead the execution of digital engineering initiatives, optimizing customer onboarding, and delivering scalable digital solutions while managing teams and budgets.

The Wealth Management Sales Manager leads financial advisors, focusing on advisor development, client experience, and asset retention while driving sales growth in a fiduciary environment.

Supports complex defined contribution retirement plan clients, specializing in death claim processing and participant life-event administration. Reviews beneficiary and account activity, processes transactions according to plan provisions and regulations, reconciles trust and recordkeeping systems, prepares client reports and compliance documentation, and resolves client and beneficiary inquiries. The role also involves client relationship management, cross-functional collaboration, and mentoring less experienced team members.

Owns strategic relationships with voluntary carrier and ecosystem partners, driving revenue growth, retention, platform adoption, commercialization, governance, and innovation. Leads executive-level engagement, contract negotiations, business planning, risk management, and cross-functional initiatives. Uses partnership performance analytics to identify growth opportunities and influence product strategy. Coordinates with Product, Engineering, Legal, Finance, Marketing, Sales, Operations, and Customer teams to deliver measurable outcomes.

Provides regulatory expertise and consultative support on qualified retirement plans. Researches and applies IRC, ERISA, and state laws; advises clients and internal stakeholders on compliance, plan design, fiduciary governance, corrections, transactions, and terminations. Develops regulatory communications, educational materials, and technical guidance while supporting business opportunities and internal training.

Manages complex sponsored retirement plan relationships as the primary client contact. Resolves sensitive service issues, supports client satisfaction and retention, collaborates with Sales, Recordkeeping, and Operations, and identifies product, automation, and process improvement opportunities. The role also supports plan management calls and mentors new employees while serving plan sponsors, distributors, customers, and third-party administrators.

Manages assigned sponsored plans and serves as the primary contact for plan sponsors and customers. Resolves service and communication issues, coordinates with sales, recordkeeping, operations, and technical teams, supports plan administration and retention, contributes to product and process improvements, and handles assigned plan-management calls.

Provides administrative and client service support for complex defined contribution retirement plans. Processes withdrawals, RMDs, terminations, and other plan transactions; reconciles trust and recordkeeping balances; prepares reports; resolves client inquiries; supports trustee relationships; and ensures compliance with company, client, IRS, and DOL standards.

Provides administrative and client service support for complex defined contribution retirement plans. Responsibilities include processing plan transactions, performing plan testing and design analysis, reconciling trust and recordkeeping balances, preparing client reports and compliance filings, resolving issues, coordinating fund activity, and advising clients. The role also mentors junior recordkeepers, supports payroll reporting, participates in client meetings, and manages special projects.

Support planning and execution of internal audits across Retirement and Wealth Management. Perform control testing, document findings, use data analytics, develop issues and recommendations, communicate results, support special projects, and contribute to continuous improvement and talent development.

Finance intern supporting accounting and finance operations, including account reconciliations, journal entries, daily processing, research, data collection, reporting, analysis, documentation, and special projects. The role collaborates with finance teams, assists with internal management reports, attends meetings, and provides administrative support while developing experience in a corporate financial services environment.

Paid technology internship providing exposure to enterprise systems, data management, infrastructure, digital technologies, security, networking, web technologies, and business applications. Interns may contribute across areas including enterprise architecture, corporate systems, quality and vendor management, retirement services, wealth management, and employee benefits. The role seeks students with technical coursework, analytical ability, communication skills, collaboration, and eagerness to learn.

Accounting intern supporting the financial reporting division by preparing accounting entries, financial reports, analytical reports, and work papers. The role involves collaborating with functional departments to validate financial information, documenting reporting activities, and contributing to team objectives. Candidates should be pursuing an accounting degree and be proficient in Excel and Microsoft Office. Experience with Power BI, Tableau, and AI is preferred.

The actuarial intern will perform mathematical and clerical actuarial tasks, compile and verify data, support loss and expense reserve evaluations, prepare rate filings and financial schedules, and assist with premiums, benefits, pricing, and other assigned projects.

Lead a team delivering authentication, API, and web security platforms. Drive structured intake and workflow transformation (ServiceNow), define SLAs, track delivery metrics, and partner with digital and application teams to implement secure, scalable IAM solutions (IBM Verify/ISVA, DataPower, Okta/Keycloak/PingFederate).