Teams at Veracode

Leads customer onboarding across enterprise and commercial SaaS accounts, managing high-touch technical deployments and scalable digital onboarding programs. Oversees onboarding teams, project plans, milestones, customer communications, adoption goals, and handoffs to Customer Success Managers. Partners cross-functionally with Sales, Product, Support, CSEs, and Solutions Architects to resolve risks, accelerate time to value, improve retention, and optimize onboarding performance through data, governance, and process improvements.

Manage strategic customer relationships, drive onboarding, adoption, satisfaction, renewals, and account growth. Develop account plans, educate customers on application security solutions, coordinate rollout plans and SDLC integration, oversee issue resolution, escalate critical concerns, report account performance, advocate for customer needs, and collaborate with Sales, Support, Product Management, Engineering, and Services teams.

Prospects into target accounts, manages inbound requests, qualifies marketing leads, conducts discovery calls, routes opportunities, and generates phone-based sales. Maintains accurate customer data and interaction records in Salesforce while collaborating with sales managers and field teams to refine sales strategies. The role emphasizes resilience, curiosity, communication, sales career development, and working onsite four days per week.