Jobs at Validity Inc.

Leads the comprehensive design vision for an AI-powered B2B email marketing platform. Owns product coherence, customer-centered workflows, cross-surface experiences, and design quality across app, assistant, integration, and agent interfaces. Partners closely with Product and Engineering, mentors designers, establishes feedback and critique practices, and guides AI-native design processes. Requires strong product design judgment, experience with complex B2B software, customer engagement, uncontrolled surfaces, and high-trust cross-functional collaboration.

Manages a portfolio of software customers, building relationships, driving product adoption, supporting retention, and helping clients achieve business outcomes. Responsibilities include technical account planning, client meetings, business reviews, best-practice guidance, data-driven recommendations, issue resolution, and identifying expansion opportunities. The role collaborates with account executives and cross-functional teams while maintaining customer satisfaction and achieving performance goals.

Leads enterprise sales, account management, retention, expansion, and new-business revenue. Owns sales strategy, forecasting, CRM discipline, operating processes, quota attainment, and executive customer relationships. Recruits, coaches, and retains high-performing teams while partnering with Product, Marketing, and Customer Success. Requires a data-driven approach to improving sales efficiency, shortening cycles, and delivering predictable revenue growth.

Own strategic enterprise client relationships, retention, renewals, upsell, cross-sell, and account expansion for a B2B SaaS portfolio. Develop account plans, understand customer objectives and competitive landscapes, create demand, build value-based business cases, manage MEDDPICC sales processes, and coordinate internal stakeholders. The role requires executive communication, enterprise selling expertise, Salesforce Agentforce 360 proficiency, quota achievement, and 7–10 years of relevant experience. It is hybrid in Boston and requires travel as needed.

Manage and grow named mid-market and enterprise SaaS accounts through strategic retention, renewals, upselling, and cross-selling. Build account plans aligned with customer objectives, develop trusted executive relationships, create demand, achieve revenue targets, and lead end-to-end sales processes using MEDDPICC. Collaborate with sales, product, and technology teams while delivering value-based messaging and maintaining strong knowledge of customer operations, industry trends, and competitive positioning.

Lead strategy and roadmap for AI-powered features across Validity's products. Drive discovery, prototype with LLMs and agents, design multi-agent systems, partner with engineering to move prototypes to production, prioritize by impact and complexity, conduct customer research, and measure product success.