Teams at University of Maryland Global Campus

Design and improve digital student experiences by conducting user research, mapping journeys, gathering requirements, validating solutions, and supporting implementation. Collaborate with stakeholders, technology teams, and partners to test, launch, and drive adoption of student-centered products using agile methods and data-informed recommendations for continuous improvement.

Provide consultative financial counseling to learners on federal student aid, FAFSA, military and employer benefits, payment plans, and billing. Engage via high-volume inbound/outbound calls, chat, email, and SMS; document interactions in CRM; collaborate with Admissions, Financial Aid, and Success Coaches to resolve balances and support enrollment and retention.

Lead Conversational AI Developer responsible for developing chatbots and virtual assistants, integrating AI technologies, and improving user interactions through data analysis and software development.