Tulip Offices

Leads product positioning, messaging, customer research, product launches, customer storytelling, demonstrations, and sales enablement for Tulip’s AI-native B2B platform. Builds voice-of-customer programs through interviews, site visits, win-loss reviews, advisory boards, and sales-call analysis. Partners with product, sales, customer success, and marketing teams to connect platform capabilities to manufacturing customer outcomes and improve market performance.

Provides on-site and remote Tier 1 and Tier 2 IT support at Somerville headquarters. Troubleshoots endpoints, software, networks, office hardware, and A/V equipment; manages SaaS accounts, permissions, onboarding, and offboarding; maintains IT asset inventory and device lifecycles; and creates documentation, knowledge-base articles, and runbooks. The role also identifies root causes, resolves recurring issues systemically, and supports access reviews and IT security practices.

Partners with manufacturing customers to understand operational challenges, architect and implement Tulip solutions, and deliver enterprise projects. Configures connected applications, integrates MES, ERP, and devices, supports customers, resolves technical issues, and communicates customer insights to Product and Engineering. Builds relationships from the shop floor through executive leadership and contributes to delivery processes and continuous improvement initiatives.