Teams at TopDog Law

Manage and grow a remote helpdesk team while providing hands-on tier 2/3 support. Own ticket triage, SLAs/KPIs, onboarding/offboarding, M365/Google Workspace and Azure AD administration, endpoint management via Intune/MDM, vendor and asset lifecycle, security policy enforcement, documentation, and process improvement.

Full-cycle high-volume recruiting for Case Managers, Paralegals, Settlement Supervisors, and Specialists. Build sourcing, screening, interview workflows, and referral pipelines. Manage ATS hygiene, reporting, and commission tracking while using AI tools (Claude, ChatGPT) to automate and scale hiring processes.

Lead TopDog's reputation strategy and execution: build the founder platform, run earned media, enable attorney public presence and recruiting communications, position the firm for referrals, tell the firm's tech/process story, amplify wins, develop narrative and transition messaging, own crisis response, and manage PR agencies and vendors in partnership with CMO and General Counsel.