Toast
Toast Leadership & Management
At Toast, managers support employees by offering feedback on a regular basis, in addition to hosting a structured feedback conversation annually. Employees say this clarifies expectations and makes development feel prioritized. Managers are also involved in the internal mobility program, with the expectation that they will help employees grow their careers both on their team and across Toast as a whole. This style of management makes employees feel valued and engaged.
At Toast, leaders share updates through regular town halls, quarterly notes from the CEO, and a robust intranet. Annually, the top goals for the company are shared with employees, and individual teams then tie their goals back to the broader company priorities. This practice makes priorities visible and, as a result, employees feel confident and aligned with company goals.
