Jobs at Tines

Build and execute account-based marketing programs for strategic and enterprise accounts across West and Central regions. Partner with sales to target buying groups, create personalized campaigns, coordinate cross-functional marketing efforts, manage budgets and timelines, and measure pipeline and revenue impact. Use account research, intent signals, campaign data, and marketing technology to optimize programs and develop repeatable ABM playbooks.

Provides technical support and consultation for SaaS customers through Slack, chat, and email. Troubleshoots APIs, integrations, workflows, networking, authentication, and security issues; builds and documents Tines workflows; and supports AI actions and agentic workflows. The role requires independent prioritization, escalation judgment, detailed handoffs, customer empathy, and collaboration across global support teams, including solo weekend coverage.

Develop customer-centric positioning and messaging for Tines’ technical B2B software platform. Conduct market and competitive research, create differentiation resources, lead product launches, build sales enablement, and produce content such as blogs, webinars, guides, and collateral. Partner cross-functionally with product, engineering, sales, customer success, support, and marketing teams while shaping the company’s perspective on AI and platform capabilities.

Own the end-to-end sales compensation cycle for approximately 350 go-to-market employees, including crediting, calculations, payouts, dispute resolution, and CaptivateIQ administration. Design compensation plans, quotas, incentives, SPIFFs, and reporting in partnership with Sales, Revenue Operations, Finance, and People teams. Lead compensation strategy for evolving pricing models, support CRM and CPQ changes, and manage and develop a small team of analysts while remaining hands-on.

Lead Tines’ monetization, pricing, packaging, and commercial strategy for its B2B SaaS platform. Research customer value, willingness to pay, market trends, and competitive alternatives; develop pricing models and recommendations; manage the pricing roadmap; support strategic enterprise deals; and partner cross-functionally to implement approved changes. The role also measures commercial outcomes, advises senior leadership, and builds a small pricing strategy team.

Prospect and qualify outbound leads for North America, build targeted outreach using email and social selling, collaborate with Account Executives to generate pipeline, learn the Tines product and sales tools, meet pipeline goals, and develop toward revenue leadership.

Drive new customer acquisition and revenue growth for Tines across the TOLA region. The role involves prospecting, building strategic customer and partner relationships, demonstrating a technical SaaS automation platform, managing complex sales cycles, closing transactions, and achieving quarterly targets. The account executive will collaborate with business development, marketing, solution engineering, customer success, legal, technology alliances, and reseller partners while developing territory strategies and providing customer feedback to product and go-to-market teams.

Own enterprise sales across the TOLA region by prospecting, developing customer demand, managing complex sales cycles, and closing new business. Build relationships with security and IT stakeholders, collaborate with channel partners, technical sales engineers, marketing, and customer success, and develop territory growth plans. The role requires selling technical SaaS solutions to enterprise customers, achieving quarterly targets, creating new territories, and providing feedback to product and go-to-market teams.

Owns technical GRC activities across AWS and Azure, translating FedRAMP, CMMC, NIST, SOC 2, and ISO requirements into controls. Assesses infrastructure and security implementations, validates evidence, drives remediation, supports FedRAMP authorization, ConMon, POA&M management, audits, external assessments, and significant change management. The role also monitors evolving federal requirements and scales compliance through automation and policy-as-code.

Provide technical support for Federal customers using Tines Cloud and self-hosted deployments. Troubleshoot APIs, workflows, authentication, infrastructure, networking, databases, and integrations; build and modify workflows with customers; manage escalations; document issues; relay customer feedback to Engineering and Product; improve support processes; and participate in a 24x7 on-call rotation.

Lead and develop a team of Renewal Managers responsible for SaaS renewal performance, forecasting, negotiations, retention, and commercial execution. Own renewal metrics including GRR, churn, renewal rate, and forecast accuracy. Partner with Customer Success, Sales, Revenue Operations, Finance, Legal, and Deal Desk to improve customer lifecycle processes, build scalable renewal playbooks, and strengthen operational rigor. Recruit and develop talent while driving predictable, customer-centered renewal outcomes.

Lead end-to-end deployment of Tines’ workflow automation platform for public sector and federal customers. Integrate systems, configure workflows, troubleshoot production issues, train stakeholders, drive adoption, identify new use cases, and serve as the primary technical advisor. Build executive and user relationships, communicate customer insights to internal teams, and travel 20–40% to customer sites.

Owns the DealHub and Salesforce quote-to-cash systems, including configuration, administration, product catalogs, pricing rules, workflows, templates, integrations, governance, testing, and data quality. Partners with Sales, Deal Desk, Finance, and Legal to translate business needs into scalable solutions. Manages implementation partners, contributes to platform roadmaps, maintains documentation and delivery standards, and mentors junior analysts.

Lead enterprise deployments of Tines, integrating the platform with customer systems and configuring workflows. Drive adoption through training, workshops, troubleshooting, and executive communication. Identify new use cases, expand platform value, maintain strategic customer relationships, and communicate customer insights to Engineering, Product, and go-to-market teams. The role requires strong Python development, production LLM and AI experience, autonomous ownership, and 20–40% travel to customer sites.

Own post-sales strategic relationships and retention across high‑value enterprise accounts. Drive net retention, customer health, and expansion by aligning technical delivery (FDEs, solutions architects) with executive business goals, leading QBRs/EBRs, building scalable CS playbooks, and partnering closely with Sales to identify and close upsell and renewal opportunities.

Sell Tines' automation platform to enterprise Security and IT stakeholders in the DMV territory. Prospect and close complex deals, collaborate with BDRs, Solutions Engineering, channel/tech partners and cross-functional teams, build territory plans, generate demand, and achieve quarterly targets. Role requires regular in-person meetings in the DMV and ~25% travel.

Drive customer adoption, onboard and support technical customers, identify expansion opportunities, manage renewals and risk mitigation, translate technical needs to product/engineering, and deliver strategic account plans and reviews.