Teams at TheGuarantors

Manage the performance of an underwriting operations team, including hiring, scheduling, payroll, training, talent development, performance improvement plans, and initiative prioritization. Coordinate with Underwriting Operations, oversee trainers, and ensure team members remain current on company programs. The role permits telecommuting and requires fluency in Mandarin, a master’s degree in enterprise risk management or finance, and graduate coursework in insurance and operational risk management.

Communicate with renters, landlords, and brokers by phone and email; manage a deal pipeline, proactively follow up to advance deals and revenue, resolve customer issues, and collect engagement data to improve the customer experience.

Manage a customer deal pipeline, proactively follow up with renters by phone and email, advance deals, and support revenue growth. Collect communication and engagement data to improve the customer experience. The role requires strong organization, empathy, adaptability, analytical ability, and fluent written and verbal English and Mandarin communication.