Teams at Teleperformance

Handle inbound customer calls, identify needs, recommend products and services, convert support interactions into sales opportunities, troubleshoot issues, and achieve sales and service metrics. The role requires excellent English, consultative selling, strong communication, target orientation, and flexibility to work rotational shifts in a high-volume environment.

Handles inbound customer interactions through calls and digital channels, providing product support while identifying and converting sales opportunities. Uses a consultative approach to understand customer needs, troubleshoot products, resolve issues, and recommend paid solutions. The role requires meeting conversion, sales, customer satisfaction, and first-call-resolution targets in a high-volume environment while maintaining strong customer rapport and service quality.

Responds to customer enquiries through inbound phone and email, supports online orders and payments, protects confidential information, resolves concerns, escalates priority issues, and maintains a professional brand experience. The role requires Cantonese and English communication, adherence to service policies, achievement of performance targets, collaboration with teammates, and continuous learning and process improvement.