Teams at TeamSnap

Provide email, chat, and occasional phone support to B2B customers. Own issues from investigation through resolution or escalation, recreate scenarios in test environments, identify product solutions, anticipate customer needs, and meet productivity, satisfaction, and reliability goals.

Build and scale backend APIs, services, event-driven workflows, queues, data models, caching, and integrations serving millions of users. Lead complex technical initiatives from discovery through production, improve reliability and performance, debug cross-system issues, and optimize databases and infrastructure interactions. Partner across Product, Design, Infrastructure, Platform, Data, and Support while mentoring engineers, influencing technical decisions, and raising engineering quality standards.

Design and deliver intuitive, consistent user experiences across web and mobile. Conduct user research, prototype solutions, partner with product and engineering, maintain the design system, and ensure brand consistency with measurable outcomes.