Teams at Talkspace

Provides empathetic client support through email, chat, and phone for benefits coverage and service issues. Resolves complex escalations, investigates complaints, educates clients on self-service resources, and follows up to ensure satisfaction. Identifies contact trends, escalates potential service issues, improves knowledge resources and support processes, and supports team onboarding through coaching and subject-matter expertise.

The Senior AI Engineer will design and build autonomous AI agents for mental health applications, focusing on LLM integration and reinforcement learning techniques for user interactions.