Teams at Sysmex America, Inc.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, logs, and remote access. Troubleshoots root causes, guides customers through corrective actions, documents calls in the CRM, follows regulatory procedures, and determines when field service dispatch is needed. Requires strong communication, problem-solving, product knowledge, and the ability to explain complex information clearly.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, and log files. Guides customers through troubleshooting and corrective actions, follows up on resolutions, documents calls in CRM systems, monitors support channels, and dispatches field service representatives when needed. The role requires strong problem-solving, communication, product knowledge, and adherence to regulatory and ISO documentation procedures.

Implements Sysmex diagnostic instruments, middleware, reagents, and workflows at customer laboratories. Manages integration from planning through go-live, including parameterization, rules testing, validation support, troubleshooting, and customer training. Provides pre- and post-sale technical support, demonstrations, workshops, and evaluations while supporting customer satisfaction and retention. Requires extensive travel, strong hematology knowledge, laboratory and IT experience, and the ability to resolve complex instrument, workflow, and middleware issues.