Teams at Stratus

Owns complex Tier 2 technical support escalations across Stratus and the Autodesk ecosystem, including Revit, BIM 360/ACC, and Navisworks issues. Diagnoses configuration, integration, permission, and platform problems; uses AI tools for research, troubleshooting, communication, and automation; documents solutions; improves AI support knowledge; escalates defects to engineering; mentors L1 agents; and contributes to service metrics and customer experience.

Manage a portfolio of 30–50 commercial mid-market SaaS accounts to drive adoption, retention, renewals, and expansion. Build executive relationships, deliver QBRs, forecast renewals in CRM, identify upsell opportunities, partner cross-functionally on onboarding and product feedback, and travel ~25–30% working US Eastern time.

Full-cycle, quota-carrying AE owning territory end-to-end: self-source pipeline, run discovery, build ROI business cases, partner on demos, and close $30K-$100K+ deals to hit ~ $1M quota. Maintain Salesforce, move fast on ~45-day cycles, and travel ~40%.