Teams at Stellar Cyber

Lead advanced technical support and escalations for SIEM and cybersecurity platform customers in Brazil. Troubleshoot complex break-fix issues across log pipelines, network and endpoint telemetry, cloud platforms, and distributed systems. Drive RCA, engage in Severity 1 incidents, coordinate with Engineering/DevOps/SOC, and support release validation and complex deployments, including on-call rotation.

The role involves identifying leads, nurturing relationships, conducting outreach to generate interest in cybersecurity solutions, and collaborating with the sales team to drive revenue growth.

The role involves driving user experience strategies in cybersecurity, collaborating with product, design, and engineering teams to optimize user workflows and improve product experiences while understanding customer needs and market insights.