Teams at Sparrow

Build and lead Sparrow’s clinical operations function for reviewing medical certifications supporting leave requests and ADA accommodations. Manage the clinical review team, establish workflows, SOPs, documentation standards, training, quality assurance, reporting, licensing, and compliance processes. Resolve escalated cases, improve review efficiency, partner with Legal, Compliance, Product, and CX, and develop the roadmap for expanding the function.

Manage and process employee leave paperwork and correspondence, coordinate with external administrative contacts, document escalations, maintain internal systems, and support continuous process improvements in a fast-paced, remote environment.

Prepare customized payroll plans and reconciliations for customers, support leave specialists with accurate payroll calculations, collaborate with payroll teams and internal stakeholders, collect product feedback, and identify improvements to payroll calculation software and integrations.