Jobs at Southern New Hampshire University

Designs, implements, administers, and supports IAM and identity governance platforms, including SailPoint and Microsoft Entra ID. Responsibilities include application onboarding, role and entitlement modeling, workflow and access-request development, automation, scripting, configuration, troubleshooting, platform updates, documentation, metrics, and tier 3 support. The role partners with application owners, developers, DBAs, architects, and other IT teams to improve access processes, security controls, system performance, and auditability.

Manages the daily operations and maturation of a federated enterprise data governance program. Leads governance councils and stewardship groups, defines roles, develops policies and guidance, drives stakeholder adoption and training, and advances data quality, metadata, lineage, and issue resolution practices. Partners with legal, privacy, security, compliance, business, technical, and external stakeholders while maintaining governance documentation, monitoring program performance, and coordinating approvals and improvements.

Conduct market research and competitive intelligence on U.S. higher education trends, learner behavior, program demand, and emerging opportunities. Analyze internal and external datasets, build and maintain Fabric and Power BI models and dashboards, identify meaningful trends, and translate complex findings into executive-ready presentations. Partner with marketing and product teams on strategic research, portfolio reviews, and new program proposals while managing multiple analytical projects and ensuring data accuracy.

Evaluates student project submissions using established rubrics, provides timely and actionable feedback, responds to student inquiries within 48 hours, supports academic assistance and integrity processes, participates in quality assurance and curriculum improvement, and collaborates with managers and peers on meetings and special projects.

Evaluates student marketing project submissions using established rubrics and provides fair, specific, actionable feedback within 48 hours. Maintains knowledge of assigned curriculum, supports students needing academic assistance, participates in academic integrity validation, and contributes to quality assurance and project improvement activities. The role also involves student outreach, manager interactions, online community participation, group meetings, and occasional virtual collaboration with peers.

Reviews student project submissions using established rubrics, providing fair, supportive, specific, and actionable feedback within 48 hours. Maintains knowledge of assigned curriculum, responds to student outreach, supports academic assistance and integrity validation, participates in quality assurance and project improvement activities, and collaborates with managers and peers in meetings and special projects.

Lead strategic communications for Student Experience, advising senior leaders, developing messaging and change-management plans, supervising and developing an advocate team, ensuring OEAC standards and execution quality, contributing to crisis and executive communications, measuring effectiveness, and improving communication practices across complex university initiatives.

Reviews student business project submissions using established rubrics, providing fair, specific, actionable, and supportive feedback. Maintains knowledge of assigned curriculum, responds to students within 48 hours, supports academic assistance outreach, participates in academic integrity validation, and contributes to quality assurance, project improvements, online community activities, meetings, and special projects.

Supports learning evaluation, reporting, and operational effectiveness across Talent Capability and Learning. Collects and interprets qualitative and quantitative data, develops dashboards and recurring reports, applies learning evaluation methodologies, and translates findings into recommendations. Partners with stakeholders and cross-functional analytics and technology teams to improve data integrity, learning systems, reporting processes, and organizational decision-making. The role also supports Qualtrics, Workday, Power BI, Brightspace, and other learning platforms.