Jobs at Sonesta International Hotels Corporation

Lead design and execution of commercial sales programs to drive revenue growth across Sonesta properties. Manage program technology engagement, training, budgets, cross-functional collaboration, group booking strategies, lead generation, and new business initiatives while ensuring program effectiveness and alignment with organizational goals.

Patrol hotel property to protect guests, employees, and assets; respond to calls; investigate incidents; assist injured guests; monitor cameras and alarms; maintain records and reports; perform related security duties.

Act as the primary commercial liaison for a portfolio of franchise hotels, driving revenue growth through consultative sales, performance analysis, owner engagement, cross-functional collaboration, and coaching hotels on commercial best practices. Track results and manage CRM-driven action plans.

Administer, configure, and support Oracle OPERA PMS across managed and franchise hotels. Drive standardization, manage integrations (OHIP, OXI, IFC), coordinate vendors, support onboarding/migrations (including OPERA Cloud), develop SOPs and training, troubleshoot interfaces, and optimize system performance for multi-property operations.

Lead enterprise people strategy and HR operations for a multi-property hospitality company. Oversee talent acquisition, total rewards, learning, employee relations, HR analytics, compliance, and field/corporate HR models. Partner with Legal and executive leadership to drive workforce planning, organizational design, succession, and culture to support growth, acquisitions, and operational performance.

Supervise front desk agents, oversee check-in/check-out processes, conduct pre-shift meetings, ensure service standards and checklist completion, investigate room and account discrepancies, delegate tasks, communicate shift information to managers, and assist other hotel areas as needed.