Jobs at Skydio

Designs, develops, tests, documents, deploys, and supports Salesforce solutions, with emphasis on Service Cloud. Integrates Salesforce with other applications, resolves break/fix issues, monitors platform usage and performance, maintains data security, and collaborates with technical teams and business stakeholders. The role also manages multiple projects using Agile methodologies and Salesforce engineering best practices.

Lead technical discovery, product demonstrations, proof-of-concepts, system validation, and customer implementations for federal UAV customers. Translate customer requirements into achievable deployment plans, support federal contracting exercises and RFP responses, provide product expertise, and influence the product roadmap. The role requires substantial travel, federal acquisition experience, technical communication skills, FAA Part 107 certification, and an active or obtainable Secret or Top Secret clearance.

Own and expand strategic enterprise accounts, primarily with corporate security organizations. Build multi-year account plans, land large customers through paid trials and initial deployments, and expand programs across teams, business units, and locations. Develop executive relationships, business cases, and referenceable customers while guiding procurement, security reviews, legal negotiations, and SLA discussions. Lead cross-functional account pods, forecast pipeline in Salesforce and Clari, and expand customer use cases from security into inspection and operations.

Lead the SLED Majors West Solutions Engineering team, oversee hiring and development, drive technical wins, manage site assessments and proofs of concept, guide integrations and airspace strategies, and represent customer needs to Product and Engineering. The role supports public safety drone deployments, procurement programs, sales strategy, and complex customer escalations while requiring approximately 30% travel and field engagement.

Leads the SLED Solutions Engineering team supporting public-sector drone sales, deployments, integrations, proofs of concept, and technical wins. Responsibilities include hiring and developing engineers, managing technical capacity, overseeing site assessments and trial quality, guiding CAD/VMS and airspace integrations, supporting procurement strategies, escalating customer issues, and translating field feedback into product requirements. The role operates within Sales, partners with account leaders, and requires approximately 30% travel.

Leads and scales a quota-carrying site security Solutions Engineering team. Owns technical sales performance, forecasting, hiring, enablement, territory alignment, customer trials, and fleet-wide expansion. Develops physical security technical playbooks, site assessment and deployment standards, integration strategies, and enterprise security review processes. Partners with sales, product, deployment, and marketing teams while translating customer requirements into product priorities. The role requires substantial travel, physical security expertise, UAS deployment knowledge, and people leadership.

Own marketing and revenue operations systems, including Marketo programs, segmentation, scoring, QA, lead routing, enrichment, lifecycle models, deduplication, and Salesforce administration. Partner with Marketing, Sales, and BDR teams to improve data quality, pipeline velocity, reporting, and operational efficiency. Build scalable workflows and automation, prioritize cross-functional requests, and convert recurring issues into durable processes.

Own a regional portfolio of drone dock accounts from signed opportunity through launch and handoff to Customer Success. Coordinate customer and internal stakeholders, lead site surveys and make-ready planning, manage network and infrastructure readiness, track risks and dependencies, drive approvals and operational prerequisites, enforce readiness gates, and escalate blockers. The role requires frequent travel, physical site work, and collaboration with public-sector and enterprise customers.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Serve as a technical partner throughout the sales cycle, designing solutions, conducting demonstrations and proofs of concept, and supporting customer onboarding, implementation, expansion, and deployments. Translate industrial and security use cases into scalable drone workflows, guide API, networking, airspace, BVLOS, and docked operations strategies, and provide actionable feedback to Product and Engineering. The remote role requires 50–75% travel and significant customer engagement.

Leads the state, local government, and education Solutions Engineering organization across the United States and Canada. The role manages managers, scales hiring, owns technical win rates and coverage models, supports sales forecasting, and guides customer deployments and proofs of concept. Responsibilities include drone program design, site assessments, CAD/VMS integrations, BVLOS and waiver strategy, public-sector procurement, product feedback, and technical enablement. The position is remote with approximately 30% travel and requires strong public safety drone expertise.

Leads West-region launch readiness for Skydio’s dock business, managing a team of Readiness Specialists and overseeing customer deployments from pre-sales preparation through training, go-live, and handoff. The role owns readiness standards, launch gates, capacity planning, risk resolution, cross-functional coordination, customer advocacy, and on-time deployment outcomes. It requires extensive travel, public safety customer experience, familiarity with drone operations, and the ability to scale repeatable implementation processes.

Leads the SLED East Solutions Engineering team, overseeing hiring, coaching, technical quality, capacity, customer pursuits, deployments, proofs of concept, site assessments, integrations, airspace strategy, and public-sector procurement. Serves as the senior technical escalation point, partners with Sales on deal strategy and expansion, and represents customer requirements to Product and Engineering. The role supports public safety drone programs and requires approximately 30% travel and the ability to lift 60 pounds.

Own end-to-end commercial drone deployments, including planning, pilots, scaled rollouts, operational handoffs, and post-launch stabilization. Manage cross-functional hardware, software, operational, regulatory, logistical, schedule, dependency, and risk workstreams. Partner with customers to develop procedures, safety controls, training, maintenance, and support plans, while coordinating internal teams and translating field requirements into product and engineering deliverables.

Leads enterprise site-security technology evaluations, ROI analysis, pilot-to-scale deployments, operating models, governance, and performance measurement. Manages a portfolio of strategic initiatives, budgets, vendors, resources, and executive reporting while aligning Product, Engineering, Security, IT, Manufacturing, and Business Operations. Builds and mentors a program management team and drives operational adoption, continuous improvement, and measurable business outcomes across distributed commercial security operations.

Manage implementation, adoption, retention, and expansion for Public Safety enterprise customers across the Northwest. Lead onboarding, track implementations, drive adoption metrics, run QBRs, advocate product feedback to engineering, and ensure renewals and expansions while supporting ~20 accounts and collaborating with Sales, Product, and Engineering.

Leads Technical Customer Support and Field Support teams serving defense and federal government customers using Skydio UAS products. Oversees customer issue resolution, onsite enablement, mission readiness, operational KPIs, customer satisfaction, team development, training, quality management, and process improvement. Partners with Product, Engineering, Program Management, Solution Engineering, logistics, and repair teams to resolve complex hardware, software, cloud, and operational issues. May provide extended-hours, weekend, holiday, and infrequent on-call support.

Design and own end-to-end curriculum architecture for sUAS training: perform task analysis, write performance-based objectives, build course maps, design assessments and certifications, partner with SMEs and engineers, enable instructors, expand simulation/immersive learning, apply AI-assisted workflows, and track learning effectiveness.

Provide advanced technical support for Skydio UAS systems and private Cloud deployments: diagnose flight communication and data flow issues, troubleshoot networks (WiFi/cellular/ethernet), manage REST/API integrations, escalate and resolve integrations, and assist customers and internal teams to optimize operational reliability and privacy.

Lead a remote B2B technical support team for drones, hardware, software and cloud products. Own CSAT, first-contact resolution, KPIs, coaching, process improvements, and cross-team collaboration. Use CRM, telemetry, analytics and AI tools to drive rapid, fact-based resolutions and improve team productivity and customer outcomes. Provide hands-on case support and participate in on-call, extended-hours shifts.