Jobs at Skillsoft

Own post-sale customer and value strategy for enterprise accounts. Build executive relationships, understand workforce and skills priorities, establish success metrics, lead strategic business reviews, demonstrate solution value, mitigate customer risks, support renewals and expansion, and coordinate internal resources. The role partners with Account Executives to develop account plans and identify growth opportunities while translating customer challenges into learning and talent strategies.

Manage strategic customer accounts after purchase, driving onboarding, adoption, retention, expansion, and renewal. Advise learning leaders on digital learning strategies, establish success metrics, conduct business reviews, monitor account health, mitigate churn risk, resolve issues, and identify upsell opportunities. Collaborate with account executives and internal teams while demonstrating product value and supporting organizational upskilling initiatives.

Grow an existing enterprise account territory by selling Skillsoft’s SaaS content and platform solutions to corporate decision-makers. Build executive relationships, develop pipeline, exceed quotas, deliver tailored presentations, negotiate value-based deals, and collaborate with sales, customer success, marketing, and support teams. The role requires managing complex sales cycles, documenting pipeline activity, and traveling 30–50% within a regional territory.

Provide global employment law counsel to Skillsoft’s People Team and business leaders. Advise on employee relations, workplace investigations, employment agreements, policies, compliance, litigation, disputes, and workforce transitions. Develop scalable legal tools, playbooks, and compliance processes; monitor global legal developments; manage external and local counsel; and support enterprise risk management, ESG, audit, and regulatory compliance programs.

Design and lead end-to-end workforce transformation solutions for enterprise customers. Conduct strategic and technical discovery, advise executives, architect integrated HR and learning technology solutions, build business cases and transformation roadmaps, define implementation and value realization strategies, and oversee delivery alignment. Collaborate with sales, professional services, product, customer success, marketing, and technical teams to improve solution quality, customer outcomes, adoption, and expansion opportunities.

Leads North American Market Solutions teams, owning customer experience, ARR growth, retention, expansion, renewals, and platform adoption. Manages and coaches regional leaders, drives solutioning excellence, oversees customer lifecycle execution, and leads organizational transformation. Partners with Sales, Customer Success, Professional Services, Product, Marketing, and Enablement to standardize operating models, improve forecasting and pipeline discipline, develop channel capabilities, and deliver executive-level customer outcomes.

Lead Skillsoft’s analyst relations strategy, building relationships with Gartner, IDC, Forrester, and other industry analysts. Plan briefings and engagement programs, develop messaging and executive materials, coordinate cross-functional stakeholders, manage inquiries and RFPs, monitor analyst coverage and sentiment, and use competitive intelligence to guide product, marketing, and go-to-market strategy. Drive positioning in analyst evaluations, amplify endorsements across marketing and sales channels, and track program KPIs.

Build and operate Skillsoft’s commercial operations function across pricing, deal desk, contract negotiation, RFP support, CPQ, approval workflows, and contract lifecycle systems. The role will redesign end-to-end commercial processes, develop analytics and policies, support implementation and pilots, own exception handling, and drive continuous improvement. It will also lead pricing, discount, conversion, and deal data evaluations while serving as a commercial process owner and subject-matter expert.

Leads the design and operation of an integrated renewals and commercial operations function covering pricing, deal desk, contract negotiation, discount governance, and RFP resources. Redesigns processes using AI and automation, defines CPQ and contract lifecycle requirements, improves ARR and productivity, establishes commercial policies, monitors KPIs, and builds a high-performing team while partnering with Sales, Legal, and Finance.