Teams at Silvur

Manage day-to-day relationships with credit union partners, resolve product questions, support onboarding, drive platform adoption, deliver staff training, and conduct business reviews. Track referrals, engagement, and utilization to identify opportunities and inform internal teams. Build scalable enablement materials, playbooks, and AI-first workflows while collaborating with operations, product, marketing, and insurance agents.

Support 30+ credit union partners by driving product adoption, delivering scalable training and enablement, managing onboarding, coordinating cross-functional initiatives, and monitoring engagement and referral metrics. The role includes building playbooks, supporting partner relationships, preparing business reviews, identifying adoption opportunities, and translating partner feedback and data into product and process improvements.

Own technical relationships with credit union partners, serving as the primary contact for integrations, authentication, data exchanges, security assessments, and onboarding. Configure SFTP, SSO, API credentials, email authentication, and partner accounts; troubleshoot data and integration issues; explain architecture and security controls; support Sales and Success teams; and escalate product changes to Engineering. Create reusable integration guides, security response libraries, and architecture documentation.