Teams at Signifyd

Own strategic enterprise customer relationships from onboarding through growth, ensuring platform performance, alignment, retention, and expansion. Build executive stakeholder relationships, lead discovery and change-management sessions, resolve issues cross-functionally, create long-term growth plans, conduct business reviews, identify upsell and cross-sell opportunities, and collaborate with Product, Marketing, Sales, Implementation, and Risk teams. Travel approximately 30% and host executive customer engagements.

Generate qualified pipeline for high-value e-commerce accounts through targeted research, personalized outreach, discovery calls, and collaboration with strategic sellers. Manage mid-funnel opportunities, maintain accurate CRM records, coordinate with Marketing, Sales Operations, and Partnerships, report on sales metrics, and contribute to sales process improvements. The role requires strong communication, organization, CRM proficiency, and understanding of longer sales cycles.

Leads and develops an engineering team building, deploying, and operating machine-learning models and services for fraud prevention. Owns roadmap delivery, technical decisions, reliability, testing, monitoring, and stakeholder communication. Partners with data scientists, ML engineers, product, risk, and engineering teams. Drives responsible AI-tool adoption, recruits and coaches engineers, manages priorities, and ensures scalable, high-quality production systems.